Systems Administrator London, England
Job description
Please note that this is a remote role and will be based from home. This role may close early should sufficient applications be received.
With You are recruiting for an experienced Systems Administrator, who will be part of our growing Transformation team. If you are looking to join a values-driven, forward thinking charity and have the passion and expertise to quickly make an impact in our services, we’d love to hear from you.
Reporting into the Lead Systems Administrator, you’ll join the organisation at a pivotal time of exciting change. This role will work across our systems, ensuring that they are fit for purpose and that reporting and analysis is completed as required. Your responsibilities will include:
- Configuring and ensuring the reliable operation of With You’s incident management system, Ulysses - this will include modules for incident reporting, complaints and feedback
- Providing analysis and reports on themes and trends as required by Trustees, the Senior Leadership team and service delivery managers
- Ensuring that all aspects of our systems are functioning as they should be and troubleshooting issues promptly
- Ensuring that all staff are aware of how to use relevant systems, by providing training where required
- Adopting a continuous improvement approach to systems
- Working closely with Information Governance colleagues to ensure the protection and appropriate use of data
As part of this role, it is essential that you develop a deep understanding of With You and what we want to achieve, using this knowledge to understand any blockers and the possibilities there are for
The postholder should possess a relevant professional qualification in Computer Science, Information Technology, System Administration or have gained equivalent experience through similar roles. It is important that you have strong numerical ability and analytical skills and feel comfortable producing reports for varying stakeholders. We are looking for an exceptional communicator, who is confident in building meaningful working relationships and can collaborate effectively at all levels of the business. An understanding of Information Governance is essential, along with an awareness of risk and escalation processes.
As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans.
As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also Disability Confident Committed and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.
REQUIRED SKILLS
A full job description and person specification is available on request.
ABOUT THE COMPANY
Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.
At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.
We provide a free and confidential service without judgement to more than 100,000 people a year.
We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.
We Are With You.
BENEFITS
- Competitive salary
- 28 days annual leave, plus bank holidays
- 2 days paid volunteer leave per year
- Auto-enrollment into We Are With You’s pension scheme
- Access to a Blue Light Card - giving you great savings on big high-street and online brands
- Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
- We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period
