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We are Pilgrim’s Food Masters, part of the Pilgrim’s family since September 2021, (previously part of Kerry Foods) and we have a proud history of developing brilliant food for our customers and consumers that is enjoyed in millions of UK and Irish homes every year.

The wider Pilgrim’s company employs around 60,000 people across the globe and we’re one of the world’s biggest food companies. We aim to become the best and most respected company in our industry creating the opportunity of a better future for all our team members.

Our Pilgrim’s Food Masters portfolio includes famous brands that are some of the UK and Ireland’s favourites, such as Denny, Galtee, Richmond and Fridge Raiders. We are the UK’s biggest producer of prepared meals, making delicious chilled and frozen ready meals for every major supermarket in the UK. And our Accelerator business includes newer brands like Rollover Hot Dogs and Oakhouse Meals that target different consumer groups in unique ways.

We strive every day to make Pilgrim’s Food Masters a safe, healthy and happy place to work for all of our 4,500 employees. We will give full and equal consideration to all applicants regardless of age, gender, disability, race, religion and sexual orientation. Continuing to build a diverse workforce is fundamental to our business and we value the critical role it plays in creating a truly inclusive workplace.

Role Description

To provide skilled technical administrative support to the Technical and Operations team, ensuring a standardised approach to QMS activities on site.
Promote a high standard of awareness at site level of all appropriate policies, procedures and product specifications. Specific responsibilities to cover:

• Maintain Site Quality Management System ensuring agreed updates and amendments are implemented and controlled ensuring simplified retrieval of all quality records, procedures and audits
• Analyse & Report Quality Performance Metrics /KPI’s including laboratory results, supplier and complaints to help drive continuous improvement.
• Customer specific data collation eg customer KPIs, supporting customer required clearance data and customer production reports.
• Manage customer complaints: receive and log complaints from the customer, careline and stores, interface with the production stream on investigation and corrective action to provide a response to the complaints via the careline or other authorised route.
• Facilitation of customer investigations
• Support generation of technical presentation packs eg Customer/Inhouse.
• Technical department Purchase Order management.

Skills and Experience

• Diploma or higher in a Food Science related subject
• Understanding of Food Safety and Quality Management Systems
• Knowledge of the BRC Global Food Standard and specific customer standards
• Strong self-discipline and a structured approach to improvements
• The ability to identify and actively plan improvements
• Demonstrate ability to work cross functionally, meet deadlines and build effective relationships
• Practical knowledge of Microsoft Excel
• Proficient written, numerical and verbal skills with numerical ability to record, interpret and analyse key process data
• Able to demonstrate flexibility and adaptability to be successful in a changing environment.

Why Join Pilgrim’s Food Masters

Our values are at the heart of our business and drive everything we do. Availability is key as we are receptive and open and prepared to take on new challenges. Humility is important to us as we listen and respect each other and value opinions of others. Discipline is vital to fulfil commitment internally and externally. We need to be truthful to each other and respectful of other opinions, so Sincerity drives us. At Pilgrim’s we focus on what’s practical and important so through Simplicity, Ownership and Determination brings success. All these core values culminate into our vision which is: To be the best and most respected company in our industry, creating the opportunity of a better future for our team member.