Store Manager - Reading

Store Manager - Reading Reading, England

KIKO MILANO
Full Time Reading, England 33000 - 35000 GBP ANNUAL Today
Job description

The Store Manager is our KIKO Ambassador responsible to drive customer experience, sales and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the staff and ensuring all procedures are managed and adhered to.


MAIN RESPONSIBILITIES:

PEOPLE MANAGEMENT

  • Create and maintain conditions for high performance, motivation and low staff turnover
  • Recruit, on-board, train and support the team to deliver an engaging customer experience and business goals.
  • Ensure all store planning and annual leave is in line with the business needs.
  • Train the team on products, make-up application techniques and selling techniques in order to deliver the KIKO customer experience - utilise BeKIKO and collaborate with the Customer Experience Trainer to ensure all team’s development needs are met.
  • Ensure all direct reports receive reviews and appraisals in line with the business goals.


CUSTOMER EXPERIENCE / BUSINESS MANAGEMENT


  • Monitor that Business KPIs are in line with goals, set follow-up action plans for the store, update the Area Manager with relevant market trends
  • Deliver business goals as defined with the Area Manager (Customer experience, Sales, Opex)
  • Prioritise actions for the store that have the most impact on the above goals and have a quarterly action plan for the store.
  • Completion of all BeKIKO dossiers, quizzes and training elements
  • Consistently monitor Business KPIs (LFL progression, Conversion Rate, Average Ticket, Stock-loss)


PROCEDURES & POLICIES EXECUTION


  • Guarantee that stores are compliant with all KIKO standards and procedures.
  • Guarantee the compliance with store procedures (KIKO STORE BOOK).
  • Guarantee the execution of the promotional calendar.
  • Guarantee all operational procedures are adhered in store and store is compliant.
  • Ensure all procedures are regularly reviewed and any issues immediately addressed in compliance with Corporate policies.
  • Retail management experience min 4 years.
  • Leadership and customer service skills.
  • Sales and merchandising knowledge.
  • Inventory management ability.
  • Strong communication and problem-solving skills.
  • Flexibility in work hours.

Store Manager - Reading
KIKO MILANO

www.kikocosmetics.com
Milan, Italy
Unknown / Non-Applicable
5001 to 10000 Employees
Company - Private
Beauty & Personal Accessories Stores
1997
Related Jobs

All Related Listed jobs

Paramedic - East Yorkshire
Yorkshire Ambulance Service NHS Trust Kingston upon Hull, England 28407 - 42618 GBP ANNUAL Today

When accompanied by a less clinically qualified colleague, such as an Ambulance Support Worker (ASW), you will be expected to assume clinical primacy, provide

Traffic Planner/Supervisor
TP Niven Mauchline, Scotland Today

At Mauchline Depot, we would prefer our Traffic Supervisors to hold a Class 1/CE license and to carry out LGV driving duties when required.

Warehouse Picker / Warehouse Operative Permanent Weekend ( Sat, Sun & Mon)
Heron Foods North Ferriby, England 11.25 GBP HOURLY Today

Pick orders (using a voice activated headset) and load cages ready for store deliveries in an accurate and efficient manner, this could be based in the freezer

Cinema Experience Manager
odeon cinemas Colchester, England 12.75 GBP HOURLY Today

Free access to our confidential Employee Assistance Programme an online platform that offers advice and support on topics including finance, health, and

accounts payable
GEDA Construction Dungannon, Northern Ireland 25000 - 23000 GBP ANNUAL Today

We are a leading Civil Engineering and Building Company, delivering high quality construction and civil engineering projects across the UK and...