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2nd Line Support - System Administrator. £220.00 Day Rate - Outside IR35.

6 Months Contract. Warwick, Warwickshire. Onsite - Monday to Friday. Contract. T6/MN/18473.

Global organisation is seeking to secure a 2nd Line Support - System Administrator.

Role:

• Providing effective 2ndLine Support for the Global Cloud, Infrastructure & Security Services teams.
• Contact point for receiving & handling desktop escalation requests.
• Provide 2nd Line Service Desk support - Monitoring the online support ticketing system.
• Provide supplementary BAU & Project support for the Cloud, Infrastructure & Security teams.
• Support internal & external customers.
• Act as a bridge between 1st & 2nd Line Global IT Support across - Cloud / Infrastructure / Security / Applications groups.
• Escalate Support Tickets to 3rdLine Support.
• ITIL environment.
• Onsite support - Monday to Friday.

Technical Skills & Experience:

• 2nd Line Support - ideally 3+ years’ experience.
• IT Support Delivery - within medium to large mature complex technical environments.
• Excellent IT Customer Service skills.
• Desktop support - onsite & remote.
• Strong desktop troubleshooting & information gathering skills.
• Managing Service Requests, Incident Tickets - updating tickets & escalating tickets.
• Office 365 - Managing common Office 365 Services - users, security, SharePoint, Exchange, Teams, licensing, migrating Office 365 domains.
• Azure Active Directory sync - hybrid AD environment - experience.
• Azure Active Directory Domain Services, Azure B2C - on-prem domain controllers, conditional access, Azure AAD Sync, Hybrid AD.
• Azure Cloud & on-premise AD role-based access control - awareness of / or have experience.
• MDM - Intune - troubleshooting, log reviews, policy development, Endpoint deployments & Autopilot - will consider alternative MDM experience i.e., AirWatch, JAMF, MobileIron etc.
• Networking - Wi-Fi, DNS, DHCP, Firewalls, SDWAN, Ping - connecting users - basic support.
• Excellent communicator - both oral & written English.
• Proactive & diligent approach.
• Approachable & flexible demeanour.

Desirable Experience:

• PowerShell Scripting.
• Windows 2019 - 2012 Server.
• ITIL Foundation Certified.
• Azure Certified.

Keywords: 2nd Line IT Support, 2nd Line Cloud Support, Azure, IT Systems Engineer, 2nd Line IT Engineer, IT Engineer, IT Support, Azure Active Directory, Office 365, Windows, Azure Active Directory, Networks, TCP/IP, DNS, DHCP, Wi-Fi, Layer 3 Switching, Firewalls, SDWAN, Data Connections, Hyper-V, Azure, 2nd Line IT Support, Warwickshire. Contract. T6/MN/18473.

Job Types: Full-time, Temporary contract, Freelance

Salary: £220.00-£230.00 per day

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: T6/MN/18473