systems administrator London, England
Job description
Position: IT Systems Administrator
Location: The Valley / Training Ground
Salary £25,000 - £27,000
Hours: FTE Mon-Fri +matchdays as needed
About Us:
Charlton Athletic Football Club is an English professional association football club based in Charlton, south-east London. The club was founded on June 9th, 1905 and has a very storied history from rising to the top-flight of English Football in the 1930s (First Division) and again in the 1980s, 1990s and 2000s, to winning the FA Cup in 1947 and to leaving their Valley home in the mid-1980s only to make an impassioned return in 1992. Historically, the women's team played under Charlton Athletic from 2000 to 2007 but were released to become an independently run team in 2007 following the men's team's relegation from the Premier League.
The women's team were originally formed as a non-professional team in 1991 and were highly successful in the early 2000s winning The FA Cup, the League Cup, and the Charity Shield, as well as coming runners-up in the top division in multiple seasons. In February 2021, the club acquired the Charlton Athletic Women's team, turning the team full-time professional, and integrating them to become one club again.
Currently, our men's first team competes in League One, the third tier of English football, and our women's team competes in the Women’s Championship, the second highest division of women's football in England. At Charlton, we are ‘one club’ and can be truly described as a ‘family club’.
Role Description:
The purpose of this role is to manage and maintain the Club’s desktop, network, data and communications infrastructure, ensuring services are delivered at the highest quality, and to provide hands on support and training for all users, across several site locations
This post is in the Operations Department, working closely with and coordinating the support from the clubs external IT Service Desk & maintenance provider. The post holder will be responsible for the smooth day-to-day running of the local area networks, servers, phone systems, Internet connections, PCs and matchday support systems.
The post holder will have effective communication and coordination with 3rd parties to ensure the smooth running of matchday ticketing & turnstile access control, CCTV, audio and TV systems. The individual will have hands-on experience of a wide range of network and desktop hardware, software and procedures, and have the ability to learn quickly and adapt to changes and new approaches.
The post holder will also work closely with the ticket office manager and head of communications, providing technical support and set up for event and project delivery. As the technology needs of the Club evolve, so do the potential solutions – continual learning and delivery of new technologies will be a significant part of the role.
Key Responsibilities:
Technical and Support
- Maintain and repair PCs, servers, mobile devices, phone systems and associated network infrastructure
- Provide 1st line helpdesk functions, working closely with our external IT service company, prioritising actions and work load
- Manage a wide variety of software services including Office 365, Wi-Fi deployments, email and web security services
- Main day to day contact for coordinating external IT systems support and maintenance, while ensuring service, support & response are in line with SLA’s
- Liaise with other maintenance providers, support companies & contractors and manage maintenance, support and software contracts
- Provide pre-event system, hardware testing and checks for each matchday, while acting as
- primary link to 3rd party matchday support to ensure effective system performance.
- Management of video conferencing and telephone systems
Projects
- Working with the Operations and senior management team, supporting system and process development
- Contribute to the development of ideas and projects for improved departmental and interdepartmental communications and operations
Training
- Support and train users on CAFC systems and effective use of their accounts
- Help to identify training requirements, deployment of company policies, produce documentation and in-house training courses
- Identify current security threats and train staff accordingly
Other
- Working with the Heads of Department, help to develop and implement the organisation’s overall ICT Strategy
- Create and maintain documentation to ensure the network is managed securely, well documented and efficiently run, ensuring the best level of business continuity our systems afford
- Working with the Heads of Departments, source suppliers, obtain competitive quotes, manage procurement and ensure budgets are maintained Liaise closely with Head of Finance regarding funding proposals for IT project
Abilities/Skills/Knowledge:
Essential
- Two years of practical experience, of which one year should involve hands on practical IT support
- Desktop support for PC and Mac, primarily Windows
- Active Directory administration
- Cloud platform management, primarily Office 365 Software and patch management, multi-platform and systems
- Vendor and contract management
- Planning and supervising cabling installations
- Data backup and archiving
- Practical hands on experience of managing hardware & software solutions
Desirable
- Wired and wireless network management
- Firewall and security monitoring
- Strategy, budget planning and purchasing
- Voice and collaboration systems administration
- Mobile device support
- Support for audio visual technology and broadcast/streaming services
- Experience of working in an event day delivery environment
- Full UK Driving Licence
Person Specification
Essential
- Strong technical skills and in-depth ICT knowledge
- Possess analytical and practical thinking in order to diagnose and solve problems quickly
- Ability to work calmly in a pressurised environment and deal with conflicting priorities
- Excellent communication and organisational skills, with the ability to explain technical issues clearly to non-technical staff
- Good team working skills, with a customer focused approach
- Ability to work with minimal supervision, be self-motivated and organise time effectively
- Possess sense of humour, initiative, diplomacy and enthusiasm
- Ability to learn fast but knowing when to ask for assistance
- Ability to use technology creatively to build cost effective solutions
Additional Information:
- This a full time role that includes work on weekends and evenings (negotiable);
- Applicants must be eligible to live and work in the UK;
- Charlton Athletic FC is committed to following relevant health & safety regulations and all members of staff are expected to be fully aware and adhere to, at all times, the Club’s H&S and fire safety procedures;
- Charlton Athletic Football Club are fully committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment;
- CAFC is committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no job applicant receives less favourable treatment on the grounds of race, color, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Safeguarding:
Charlton Athletic Football Club are committed to safeguarding and promoting the welfare of children, young people and adults at risk. The successful candidate may be required to undertake a Disclosure and Barring Service check (DBS). The possession of a criminal record will not necessarily prevent an applicant from obtaining a post, as all cases are mediated individually according to the nature of the role and the information provided.
Note: Please note that due to the high volume of applications we receive we regret that we are unable to respond to unsuccessful applicants.
To Apply: Please send a copy of your CV as well as a covering letter explaining why you want to apply for this placement to: https://cafc.peoplehr.net/Pages/JobBoard/Opening.aspx?v=35fb61cc-f092-451b-8deb-9d722c3a8665
Job Type: Full-time
Salary: £25,000.00-£27,000.00 per year
Benefits:
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
