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• Design, create and deliver in-person as well as live virtual qualification and instruction content to dealers
• Answer application questions that may be out of the realm of tech support and bring in engineering if necessary
• Manage training kit inventory for virtual training, and ensure delivery of training kits to the attendees
• Oversee dealers and build their confidence with on-site supervision/support of measurements and installation of their first project
• Create scripts, record on camera, edit and produce videos to post online for “how to” and self-paced training and qualification content
• Develop application notes
• Manage and maintain in-person training equipment as well as manage logistics of shipping the equipment as needed
• Support trade shows with:
  • product specification and ordering
  • setup before the show
  • be an “in booth” subject matter expert
• Work with the sales team to develop training schedules and post registration links; manage the training rosters; track attendance and grade assignments during training; work with sales operations update user credentials after the training
• Research new training techniques and resources to provide continuous improvements and elevate the customer experience
• Be a Lutron ambassador and enthusiastic subject matter expert
• Be the Customer ambassador to the Lutron organization. Engage with product managers and engineering to provide customer feedback. Always be on the lookout for product improvement
• Stay aligned to Lutron’s culture and values
  • Be passionate
  • Be flexible and adaptable to changing markets
  • Be an innovative thinker
  • Be customer focused
  • Be ethical

• Bachelor’s Degree (technical degree preferred)
• 3+ years field experience with window treatments
• Passion for Sales, working with design community, dealers and installers
• Demonstrated ability to learn technical products, their benefits, and specify them
• Experience solving complex problems within a team environment
• Ability to work across several departments of the Lutron organization that touch the customer, directly or indirectly; Sales, Operation, Logistics, LCI, Engineering, Manufacturing, Quality, Customer Service, Web Team, System Sales Engineers, MarCom, Displays, Model Shop etc
• Willing to travel for in-person trainings and trade shows

Lutron Electronics’ position as the leading manufacturer of lighting controls worldwide, our unsurpassed quality, the breadth and depth of our product offerings, and our commitment to servicing our worldwide customers have resulted in annual double-digit growth. This growth has allowed the company to continue to invest in finding and retaining the best people we can find to service our customers. Continuous growth has also fueled our ability to constantly develop new technologies and processes that drive the creation of new or better products, solutions, and services.

Lutron offers a competitive compensation and benefits package and a dynamic and professional work environment. We also offer continued growth through increased job responsibilities, courses offered through Lutron University and advancement opportunities.

For more information, view our website at www.lutron.com.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.