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An exciting opportunity has arisen within the Housing and Communities Directorate for a Family Gateway Contact Officer at the Cardiff Family Advice and Support Service.

This service is fundamental to delivering the Councils ‘no wrong door’ approach to ensuring that children, young people and their families are provided with the right support at the right time. By providing help at the lowest level of intervention, this new service aims to reduce the number of families requiring remedial intervention, ensuring that all families can achieve their very best outcomes.

Mae cyfle cyffrous wedi codi yn y Gyfarwyddiaeth Tai a Chymunedau ar gyfer Swyddog Cyswllt Porth y Teulu yng Ngwasanaeth Cyngor a Chymorth i Deuluoedd Caerdydd.

Mae’r gwasanaeth yn allweddol i ddarparu dull ‘dim drws anghywir’ y Cyngor i sicrhau bod plant, pobl ifanc a’u teuluoedd yn cael y cymorth iawn ar yr adeg iawn. Drwy gynnig cymorth ar y lefel ymyrraeth isaf, mae’r gwasanaeth hwn yn ceisio lleihau nifer y teuluoedd sydd angen ymyrraeth adferol, gan sicrhau bod pob teulu yn gallu cyflawni eu canlyniadau gorau.

The postholder will work as part of the Family Gateway Team (First Point of Contact e.g. telephone, web and email enquiries) to provide information, advice and assistance as part of the Cardiff Family Advice and Support Service.

The telephone line is open from 8:30am - 5:00pm each day and a shift pattern is in place for cover. Shift patterns are subject to review and business need.

Bydd deiliad y swydd hon yn gweithio fel rhan o’r Tîm Porth y Teulu (Pwynt Cyswllt Cyntaf e.e. ymholiadau dros y ffôn, y we ac e-bost) i gynnig gwybodaeth, cyngor a chymorth fel rhan o’r Gwasanaeth Cyngor a Chymorth i Deuluoedd Caerdydd.

Mae’r llinell ffôn ar agor o 8.30am i 5pm bob dydd, ac mae patrwm shifftiau ar waith i gyflenwi ar ran pobl eraill. Caiff patrymau shifft eu hadolygu yn ôl anghenion busnes.

Applications are welcome from those with the ability to empathise, as well as excellent interpersonal, listening and communication skills to effectively build rapport and give accurate advice. The post holder will be responsible for dealing promptly and appropriately with enquiries, identifying and where possible, meeting people’s needs at the earliest point. The right individual will be able to recognise whether there are any safeguarding concerns and be able to consult and liaise with Social Workers and with other professionals/partner agencies, as required.

The role also requires the successful candidate to be resilient in effectively managing numerous calls and having the ability to prioritise and adapt to the needs of their workload. You will have the skills to remain calm under pressure and be able to self-motivate in challenging circumstances.

The applicate will need to be familiar with using process maps providing efficient referrals to be made with our referral partners.

An in-depth and current knowledge of services that support families, ability to work across administration systems and a sound working knowledge of Microsoft software will compliment your ability to prioritise workloads.

Croesewir ceisiadau gan y rheiny sydd â’r gallu i ddangos empathi, yn ogystal â sgiliau rhyngbersonol, gwrando a chyfathrebu rhagorol i ddatblygu perthnasau effeithiol a rhoi cyngor cywir. Bydd deiliad y swydd yn gyfrifol am ddelio’n brydlon a phriodol ag ymholiadau, gan nodi a lle bo'n bosibl, ateb anghenion pobl ar y pwynt cynharaf. Bydd yr unigolyn cywir yn gallu nodi ble mae unrhyw bryderon diogelu ac yn gallu ymgynghori a chydgysylltu â Gweithwyr Cymdeithasol â gweithwyr proffesiynol / asiantaethau partner eraill, yn ôl y gofyn.

Disgwyli'r ceisiadwyr llwyddiannus weithio'n effeitiol, gan deilio gyda nifer o alwadau ffôn, a'r gallu i blaenori a newid gyda anghenion ei llwyth gwaith. Bydd gennych y sgiliau i aros yn ddigynwrf dan bwysau a fod yn hunanddibynnol mewn hamgylcheddau brysur.

Bydd angen i’r ymgeisydd fod yn cyfarwydd gweithio gyda mapiau dros Caerdydd i darparu cyfeiriadau i proffesiynau a asiantaethau dros y dinas.

Bydd gwybodaeth helaeth a chyfredol o wasanaethau sy’n cefnogi teuluoedd, y gallu i weithio ar draws systemau gweinyddu a gwybodaeth ymarferol gadarn o feddalwedd Microsoft yn cyd-fynd â’ch gallu i flaenoriaethu llwythi gwaith.

For further information or an informal conversation about this post, please contact Bethany Keenan ([email protected]), Family Gateway Team Leader.

1 permanent full-time contract available. Welsh speaker essential. 37 hours per week.

This post is subject to an Enhanced Disclosure and Barring Service check.

As an equal opportunities employer, we value diversity. Therefore, although not a requirement for application, we welcome and encourage applications from underrepresented individuals including those:

• aged under 25;
• not in employment, education or training;
• from our local communities including in particular disabled individuals, carers and those from the Cardiff BAME and LGBT+ communities;
• ability to communicate fluently in Welsh.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Am ragor o wybodaeth neu sgwrs anffurfiol am y swydd hon, cysylltwch â Bethany Keenan [email protected] Tîm Porth Teulu.

1 contract llawn amser parhaol ar gael, 37 awr yr wythnos a Chymraeg yn hanfodol.

Dylai’r ymgeisydd/ymgeiswyr llwyddiannus allu cyfathrebu’n effeithiol drwy gyfrwng y Gymraeg i Lefel 5 – Hyfedredd.

Mae’r swydd hon yn destun Gwiriad Manwl y Gwasanaeth Datgelu a Gwahardd.

Croesewir ceisiadau yn Gymraeg ac yn Saesneg. Ni chaiff ceisiadau a dderbynnir yn Gymraeg eu trin yn llai ffafriol na cheisiadau Saesneg.

Nid yw’r Cyngor yn derbyn CVs. Wrth gwblhau’r adran gwybodaeth ategol ar eich cis, sicrhewch eich bod yn cyfeirio at yr isod sydd ar ein gwefan:

Gwybodaeth bwysig sydd angen ei darllen er mwyn cwblhau eich cais:-

• Canllawiau Gwneud Cais
• Gwneud cais am swydd â ni
• Fframwaith Cymhwysedd Ymddygiadol

Gwybodaeth Ychwanegol:-

• Siarter y Gweithwyr
• Recriwtio Cyn-droseddwyr
• Nodyn Preifatrwydd