support technician Sheffield, England
Job description
Job Title: IT Support Technician
Job Type: Permanent
Location: Sheffield
Holiday: 22 Days + Banks per annum
Salary – £24,400
For nearly two decades the VeryPC family has been supporting small businesses and schools, both locally and across the UK, with technical solutions to keep them learning, growing, and succeeding.
We’re a passionate group, geeky in our love for technology and happiest rolling our sleeves up and going the distance for our customers.
They value our commitment to partnership and respect us as trusted advisors.
As creators of our own technology product, we have exceptional technical expertise. We also partner with some of the best technology brands in the world to support our best-in-class reputation. Our wrap around service flexes to the specific needs of our customers, ensuring that everyone gets the very best from their products, and total peace of mind.
At VeryPC, our focus is on customer success – whatever that looks like and wherever that takes place.
Why Join Us
- Join an innovative, family feel fast growing business
- Opportunity to make a difference
- Monthly social events
- Room for progression
- Flexible work location with option to Work from home after initial training period.
- Competitive salary package
- 22 Days Holiday (increasing with service) + Public Holidays and your Birthday off.
Our Core Values
- Teamwork – Better Together
- Passion – Love What We Do
- Integrity – We Do What We Say
- Excellence – Deliver Our Best
- Service – Customers First
- Innovation – Imagine, Create, Deliver
About the Role:
Reporting to the Service Desk Manager, you will be working on our helpdesk, responsible for the logging, diagnosis and resolution of client’s hardware and software technical issues.
You will also be a member of our field service team who are responsible for the onsite repair of hardware manufactured by VeryPC and support of our Managed Service customers, with regular travel to our client’s sites both locally and nationwide, including overnight stays when needed.
Your day-to-day duties will be varied, and the role requires someone who is not only technically capable but also a great communicator, well organised, self-motivated, and committed to providing the best service possible.
The role is a hybrid arrangement where you will work primarily from home, attending our offices in Hillsborough and customer sites as required.
Key Responsibilities
- Call Handling, case logging for faults with VeryPC Hardware and service customer IT Issues.
- Onsite Warranty Repairs for VeryPC manufactured hardware (component replacement)
- Onsite troubleshooting of IT issues for VeryPC Support Customers.
- Assist with onsite installation of desktops, servers, and other computer related equipment
- Liaise with external support providers when necessary.
- Write and maintain internal documentation and knowledgebase articles.
- General duties as appropriate to the role
The Candidate
- Ideally located within 1 hour of Sheffield, South Yorkshire
- Full Clean UK Driving License with own vehicle and Class 1 Business insurance
- Excellent telephone manner, good interpersonal and communications skills.
- The ability to work under pressure and to deadlines whilst maintaining exceptional customer service.
- Minimum of 2 Years’ experience working in a 1st line technical role providing IT support.
Skills / Experience Required
- Excellent understanding of desktop and laptop hardware
- Excellent skills diagnosing and resolving both hardware and software faults.
- Experience supporting users with Windows 10/11 and Microsoft Office Suite.
- Experience managing users in Active Directory, Azure AD, Office 365 / Exchange Online.
- Setup of Desktop’s, Laptop’s, Network Printers and Scanners.
No terminology in this job description is intended to be discriminatory and we confirm that we will accept applications from persons of any background for this role as long as they have the required skills.
The successful applicant will be required to complete an DBS Enhanced check, the cost of which will be paid for by VeryPC.
Job Type: Full-time
Salary: £24,400.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
- Overtime
Application question(s):
- Do you currently own a vehicle and do you have, or are you willing to obtain, Class 1 Business Insurance?
Experience:
- IT Helpdesk with Field Support: 2 years (required)
Licence/Certification:
- Clean, Full UK Driving Licence (required)
Work Location: Hybrid remote in Sheffield, S3 8AL
