support technician

support technician Saint-Laurent

Tootsi Impex
Full Time Saint-Laurent 70000 - 50000 CAD ANNUAL Today
Job description

IT Support Technician

Part of an expanding team, you will be required to maintain the computers, network servers and phone technology in our 3 facilities. You will: Work daily with the hardware, repairing or replacing defective equipment; Install new or upgraded software and conduct testing on new or current software; Diagnose problems in computer hardware and troubleshoot problems for users; Verify that needed upgrades are installed on systems and may need to conduct periodic inventory of the computers used; Collect outdated equipment for recycling or disposal; install new computers and attach peripheral equipment such as printers; Instruct and train new users on software or hardware, especially when new employees start or major upgrades are made.

Main Tasks

  • Install, update, and repair software on organization systems
  • Track and monitor day-to-day performance of systems, and conduct analysis with the goal of improving performance
  • Respond to requests for new or configured hardware or software, and keep inventory up to date
  • Troubleshoot hardware and software problems, logging problems and documenting as per required
  • Participate in other tasks or projects, as needed

KSAO (Knowledge, Skills, Attributes and Other) Profile

  • College or University diploma in IT (Network Administration)
  • Microsoft, Cisco certifications would constitute an asset
  • Experience of two years in a similar role working with VM Ware, backing up and restoring methods and software preferably Veeam
  • Experience installing and troubleshooting Windows 10, Office 365, G-Suite Administration
  • Knowledge of Microsoft Networking, Directory and Services (Windows Server 2016, 2012 and 2008)
  • Knowledge of HTML, XML, CSS and Javascript
  • Proficiency in both English and French (oral, written)
  • Organizational and multitasking skills, flexible and adaptable, client and solutions-oriented, someone who can work well autonomously as well as part of a team

Requirements

  • Work schedule: Regular schedule Monday-Friday starting at 9am with additional availabilities evening and weekend, as needed (projects, updates);
  • Physical mobility is required where the incumbent must be able to walk up/down the stairs, to lift, pull objects weighing up to 10 Kg, to work in a seated position for lengthy periods of time;
  • Valid Class 5 permit and access to a car would constitute an asset in order to service other sites in Montreal

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: $50,000.00-$70,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Overtime pay

Experience:

  • IT support: 2 years (preferred)

Work Location: In person

About Tootsi Impex

Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Private
Website: www.tootsiimpex.com

support technician
Tootsi Impex

www.tootsiimpex.com
Saint-Laurent, Canada
Unknown / Non-Applicable
51 to 200 Employees
Company - Private
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