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Job description

Location: Red Deer, AB

Position: Full-time

About us and the position

The Phone Experts Group is a privately owned company with Business offices in Red Deer, Calgary, Banff and Medicine Hat. We are an all-in-one solutions provider. Through our Group of Companies, we are able to offer a unique combination of products and services all over Alberta.
We are currently hiring a Permanent Full-Time IT Support Technician in Red Deer.
This role is at Expert IT Solutions which is part of the Phone Experts Group of Companies. For over 30 years we have continued to grow, expanding our products and services while maintaining our reputation for honest dependability. Expert IT Solutions is built on a culture that values growth, integrity, and kindness.

Learn about Expert IT Solutions
You will be responsible for

Providing remote and on-site technical support for troubleshooting for desktop support

Monitoring and responding to incoming service requests by phone, email or in-person.

Configuration, upgrading, installing, and repairing IT assets.

Identifying and recommending solutions to clients

PC Hardware, software and peripherals managements and troubleshooting

Management of Microsoft server and desktop operating systems

Requirements
2+ years systems support experience in a hands-on technical role
Diploma in computer science or information technology
Microsoft Certification(s) (Microsoft Azure, 365, Server, and/or Desktops)
Basic understanding of server and network environments
Ability to support Windows operating systems
Ability to support Microsoft Office Applications including Office 365 – an asset
Familiarity with backup solutions, Anti-Virus, Anti-Malware – an asset
Basic technical training (CompTIA or Equivalent) – an asset
CompTIA Network • CISCO, CCNA or CCIE, SQL Certification
Strong troubleshooting skills
Ability to prioritize and manage multiple tasks.
Excellent customer service skills.
Valid driver’s license and vehicle
Benefits

Dental care

Employee assistance program

Life insurance

Paid time off

About Phone Experts Communications

Revenue: $25 to $50 million (USD)
Size: 51 to 200 Employees
Type: Company - Public
Website: www.phoneexperts.com