Support Technician Norwich, England
Job description
Permanent contract | £27,344 to £29,439 per annum (Scale G) | 37 hours per week | County Hall, Norwich
Our IT Department is seeking to recruit an enthusiastic individual, who has excellent customer service skills and a willingness to learn new skills to join their Service Delivery System Support Team.
In this role, you will provide a support and development function for our IT Service Management System which is used to record, track and fulfil all requests received from Norfolk County Council staff with IT Equipment. You will need to have an agile approach to your work with a with an interest in IT, a good level of IT competence, organisational and communication skills.
This post will be responsible for the maintenance and development of the following areas of the system in conjunction with our Service Delivery System Analyst: Form creation, Process creation, Self-Service portal configuration & maintenance, Microsoft Virtual Agent, System integrations, API integrations and automations.
This post will provide a fantastic and exciting opportunity for somebody eager to develop their core and advanced IT skills. You will partake in developing innovative solutions to meet business requirements using a wide range of bespoke systems. Your will have exposure to HTML, Lua, JSON, SQL, C++ or C# and training will be provided in the use of these.
Your duties will include liaising with customers to gather requirements for upcoming projects on your own and for bigger pieces of work with our Service Delivery System Analyst. You will monitor the work queue and fulfil any requests within your ability and will raise and monitor requests for support raised with our ITSM (Information Technology Service Management) supplier.
Within our ITSM system, it will be your responsibility to maintain open tickets by completing tasks, updating customers, and ensuring that the ticket is on the right path.
Should you wish to have an informal discussion about this role please email Aaron Sutliff (Service Delivery System Analyst) at [email protected]
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email address.
Before you apply see the full job description and person specification in the below link – this will help you to shape your application to demonstrate how you meet the criteria for the role.
Job Description and Person Specification
You can also find out about the rewards and benefits we offer as well as our other terms and conditions.
Closing date: 30 March 2023
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
