support technician Seattle, WA
Job description
Join one of PSBJs 100 Best Workplaces for 2022 to work with a highly skilled team that moves mountains to support our business goals. This is a hybrid role - 75% onsite among our offices in the Puget Sound as well as supporting remote staff. The IT Support Technician plays a key role in consistent improvement of IT Team’s solutions, services, and support across the firm.
Interested in this unique opportunity to join an amazing firm? A completed application, cover letter, resume and salary requirements are required for consideration.
What We Offer:
- Work that makes a meaningful difference in the lives of others
- A supportive community of purpose-driven individuals
- Competitive compensation, PTO, and benefits
- State-of-the-art technology, resources, and support
What You Contribute:
You will leverage your experience and can-do attitude to to provide excellent support to employees, issue troubleshooting, system imaging, software updates, hardware, networks, and to provide business systems application administration.
Key Areas of Responsibility:
- Provides appropriate answers to internal customer and external client inquiries; escalate to vendor support as needed and manage vendor support tickets.
- Responsible for day-to-day application support for all levels. This includes user access, permissions, and ensure users and business systems are operating securely and efficiently.
- Works with various vendor to implement, troubleshoot, and ensure MI is utilizing the computer systems and services to the maximum capacity.
- Responsible for customizing and making changes to applications at the administrator level.
- Creating documentation and evaluating changes in designs, reviewing, and updating support and process documents, and establishing standard operating procedures.
- Troubleshooting software issues as they arise and ensure support tickets are created and managed.
- Installation and and configuration of software and hardware; management of network servers and technology tools; monitoring of performance and maintain systems according to requirements.
- Ensure security through access controls, backups, and firewalls.
This role will be successful when:
- Our technology infrastructure design includes the full lifecycle of the service, including security, stability, and efficiency.
- Able to troubleshoot computer, network, wireless, security, issues.
- Working in a team environment, demonstrating flexibility and ability to pivot to meet adjusted priorities.
- Able to interact with IT team, developers, and vendors to understand software limitations and future enhancements
- Achieving successful installation and configuration of software/hardware; management of network servers and technology tools; as well as performance and maintenance of systems according to requirements.
- Leveraging an adaptable communication style to successfully support employees at differing levels and abilities on our systems and processes so that all team members receive the highest caliber training and support.
- Processes, support, and training documentation is maintained and accessible across the firm.
This role will be successful when:
- Our technology infrastructure design includes the full lifecycle of the service, including security, stability, and efficiency.
- Able to troubleshoot computer, network, wireless, security, issues.
- Working in a team environment, demonstrating flexibility and ability to pivot to meet adjusted priorities.
- Able to interact with IT team, developers, and vendors to understand software limitations and future enhancements
- Achieving successful installation and configuration of software/hardware; management of network servers and technology tools; as well as performance and maintenance of systems according to requirements.
- Leveraging an adaptable communication style to successfully support employees at differing levels and abilities on our systems and processes so that all team members receive the highest caliber training and support.
- Processes, support, and training documentation is maintained and accessible across the firm.
What you bring to the table
- Ability to reliably travel between offices and remote worksites in the Puget Sound, as needed, to provide onsite support.
- BS in Business or Computer Science with a minimum of 3-7 years’ experience, or an equivalent combination of education and experience.
- Proven experience as a Support Technician, System Administration, or Network Engineering
- Experience working with a document management solution, timekeeping system, and a client portal is a plus.
- Experience working with VMware Horizon, Document Management, and virtual desktops a plus.
- Salesforce administration and iManage experience a plus.
- Demonstrated success with application administration, training, and maintenance throughout an organization.
- Detail-oriented problem solver with exceptional follow through and customer service history.
- Collaborative demeanor with desire to work with and integrate into a diverse, fast-paced, and dynamic environment.
- Proven ability to manage projects and meet deadlines.
- Excellent verbal and written communications skills with technical and non-technical audiences.
- Project management skills, including the ability to prioritize and handle multiple tasks with concurrent deadlines.
- Experience with databases (SQL), networks (LAN, WAN) and patch management experience a plus.
- Knowledge of system security (e.g., intrusion detection systems) and data backup/recovery
- Ability to create scripts in PowerShell or other language a plus.
- Prior experience supporting a professional services environment a plus
- Ability to work independently with minimal supervision while thriving in a team environment
IT Support Technician Total Rewards
- Job Salary Range: $25.67 – $38.51 per hour, est. annualized $53,400 – 80,100
- Expected Hiring Range: $26 - $32/hr.
- Eligible for annual discretionary bonus
McKinley Irvin offers a competitive total rewards package with compensation commensurate with experience and generous benefits, including but not limited to:
- Choice of PPO/HDHP health plans
- Choice of two dental plans
- Vision insurance
- 401k retirement plan with generous matching
- Flexible paid time off starting at three weeks per year
- 10 paid company holidays annually
- Commuter subsidies
- Group Life and Disability
- College-bound-graduate laptop program
- Casual Fridays
- Hybrid work, 25% remote
- Thriving and engaged culture of smart coworkers
About McKinley Irvin:
With offices in Seattle, Tacoma, Bellevue, Everett, Kirkland, Vancouver, and Portland, McKinley Irvin is the Pacific Northwest's largest family law firm. For over 30 years, we've dedicated ourselves to our clients, their families, and the evolving nature of what it means to be a family. It is our goal to achieve the best possible results for our clients, while at the same time delivering world-class personal service.
Our Philosophy:
We believe families are the root of civilization, that healthy families create healthy communities, and that communities are the foundation of the country. By helping one family at a time, we better our society as a whole.
