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Title: Program Support Tech

Hiring Range: $32,918-$39,400

Pay Band: 3

Agency: Department of Health

Location: CHESTERFIELD HQ

Agency Website: www.vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

Are you interested in supporting multiple departments whose mission is to “protect the health and promote the wellbeing of all people in our community”? If so, the Chesterfield Health District, which provides public health services to the residents of Chesterfield County, Powhatan County, and the City of Colonial Heights, is looking for a Program Support Tech. This individual will provide advanced administrative support, to include forward facing customer service, switchboard operations, FOIA request along with technical program assistance to various departments in the district.

The Program Support Tech will serve as the contact and information resource for one or more programs including clinical, vital records and environmental health. The Program Support Tech will also perform eligibility determinations for all services available in health programs including direct support in clinical services and/or performs program and operational support duties; may serve as lead worker to direct, advise, and train others; may design and direct workflow processes; research and processes claims; collects data and prepares reports on program activities. May provide performance input regarding staff, to appropriate supervisor.

This is a full-time position and is eligible for excellent benefits. The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

Minimum Qualifications

• Knowledge of medical office procedures, computer and software technology,

medical terminology, use of policies & procedures and customer service;

• Strong interpersonal and communication skills, orally and written;
• Strong organizational skills and experience with software applications and
• Microsoft Office products (i.e. WORD, EXCEL, and database entry) and general

office equipment (copier, fax, calculator);

• Ability and experience with setting up and maintaining files & manuals
• Ability to maintain confidentiality.
• Ability to follow and apply established procedures and applicable policies

Preferred Qualifications:

• High School Diploma or Equivalent

Special Instructions:

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information:

Name: Tamera Langhorne

Phone: 804-751-4359

Email: [email protected]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.