support technician Culham, England
Job description
Overview of Responsibilities
Who are we looking for?
- Ability to work with wide range of IT Technologies (exciting time to join as several of these technologies are just being updated – PC Imaging, application deployment, IT Service Management (ITSM) system)
- Integrate into large team (10 team members) all supporting one another
- Support staff of differing abilities – some very technically minded others not so much
- Possess excellent communication skills for liaise closely with end users and other IT areas
What will you be responsible for?
- Provide 1st and 2nd Line IT Support within the IT Service Desk & PC Support environment.
- In person and remote IT support to staff working on site and remote support to staff working remotely.
- Provide hardware support for computer platforms predominantly Dell including PCs, laptops and tablets.
- Provide Operating System support for predominantly Microsoft Windows, but also some Mac OS and Linux.
- Provide imaging and application deployment support – SCCM, WDS, Endpoint, Intune
- Liaise with users and technical teams to identify and resolve problems and fulfill service requests.
- Manage tasks and activities using a range of tools and processes including IT Service Management software.
- Develop processes and procedure to assist the support team tasks and activities.
- Produce knowledge articles for inclusion into the ITSM tool to aid and promote user self-service.
Qualifications
Essential skills, experience and competence required
- HNC in Computing or equivalent experience.
- At least 5 years’ experience working within an IT Support environment.
- Excellent knowledge of Microsoft Windows operating systems – Windows 10,11
- Working knowledge of MAC operating systems, Linux
- Excellent experience of PC imaging and application deployment
- In-depth knowledge and experience of office-based software systems – MS Teams, Outlook, Word, Excel and associated licensing.
- Excellent IT Security awareness – e.g., Malware protection, Passwords, phishing emails & keeping software up to date.
- Excellent oral communication skills and able to communicate well with both technical and non-technical individuals.
- Remote working software, e.g., VPN, SecurID, MFA
- Microsoft or CompTia certifications
Desirable skills, experience and competence
- Takes an analytical approach to problem solving.
- Experience of working with 3rd party suppliers.
- Supporting meeting room technologies and software e.g., Zoom, Teams & hardware
- Remote working software – Forticlient, NoMachine, SecurID, MFA
- Carry out the duties of Fire Warden.
- Exposure to O365 admin tools, MS Endpoint & Intune, PC Imaging experience.
- Preferably from Culham or who can travel to Office within an hour.
Additional Information
What we offer
Our comprehensive benefits package includes a vibrant culture committed to being fully inclusive, an Employee Assistance Programme and trained Mental Health First Aiders, Flexible working options including family friendly policies, Emergency paid leave, Generous annual leave allowance (30.5 days) increased with length of service, wide range of career development opportunities, outstanding defined benefit pension scheme; Corporate bonus scheme (up to 7% for Levels 1 - 7, as well as 3rd and 4th year apprentices) and a Relocation allowance (if eligible).
We welcome applications from under-represented groups, particularly from individuals from black and other ethnic minority backgrounds, including nationality and citizenship, people with disabilities and women. The Executive team with support from our ‘Equality, Diversity and Inclusion’ (EDI) Partner and Inclusion Ambassadors, is actively promoting EDI and taking steps to increase the diversity of our people through reinforcing best practice in recruitment and selection, and revaluating approaches where it is clear we can remove barriers to success.
Please be advised that this vacancy is due to close on 06/09/2023 . We may close earlier than this date if large or sufficient numbers of applications are received.
Please note all employees working at the UK Atomic Energy Authority will be required to complete an online Disclosure Certificate application as part of their clearance – The Disclosure & Barring Service (DBS) checks will show the details of all current criminal convictions or will confirm that there are no such convictions.
Note for applicants who are applying for employment with UKAEA either from outside the United Kingdom or who have spent time outside the United Kingdom in the last five years. Please visit https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants . If the country you are resident in or have resided in is not listed on this website or that the UK Government is not aware of how to obtain a criminal records check from that state then we are unable to process your application.
