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Company Description

Core-Mark, a Performance Food Group Company, is part of a Fortune 150 company that continues to grow as an industry leader in fresh and broad-line solutions to the convenience retail industry. Our reputation of empowering customers, employees, and communities has allowed us to build over $23 Billion in revenue. Through our distribution centers, we offer a full range of products, programs, and solutions to customers across the U.S. and Canada.

Job Description

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Work Location: This role is performed onsite in our Westlake, TX office. Must be local to Dallas-Fort Worth.

Position Summary:

The primary responsibility of the IT Support Technician position is to resolve technical support incidents for internal Core-Mark employees, located remotely or in our Corporate and Division offices. This individual will take ownership of all assigned technical support incidents, including problems with end-user computing hardware, software, operating system (Win10) and applications. The successful candidate will use their knowledge of the Windows operating system (Win10) and other various applications (e.g., Microsoft Office, Outlook) to troubleshoot and resolve incidents in a timely manner or coordinate an effective escalation to another team for resolution. This is a combination hands-on and remote support technical role and will serve as the initial (first level) support conduit for our Core-Mark employees. This individual will ensure all incidents are logged and tracked to provide a great support experience for our employees. In addition to solid technical skills, the individual will need to have effective interpersonal and customer service skills in order to be successful. This role will provide Tier 1 support services n within the End User Services team.

Responsibilities:

• Effective lifecycle management of all technical incidents, ensuring a timely and effective support experience for our employees.
• Serve as Tier 1 support for common end-user computing hardware (laptops, desktops, accessories)
• Ensure end-user computing devices are maintained and updated in a timely fashion
• Provide hands-on (as required) and remote support to our Core-Mark employees located remotely or in corporate and division offices
• Support roll out of new IT products, and handle resolution of all IT related issues Core-Mark employees
• Ensure the effective utilization of Core-Mark technologies (O365, Teams, WebEx, VPN, etc.)
• Follow defined processes to assist employees in the quick resolution of their incidents and service requests
• Performs other duties as assigned

Minimum Qualifications:

• 3 years experience serving in a service delivery and/or technical support function within a large organization, using the Microsoft operating system.
• 2 years of experience delivering and supporting end-user computing hardware (laptops, desktops)
• 2 years of experience supporting employees in centralized and decentralized environments
• 1 year of experience troubleshooting network/connectivity (TCP/IP) challenges
• 1 year of experience troubleshooting Office 365 support incidents
• 1 year of experience troubleshooting VPN and remote work support incidents
• 1 year of experience troubleshooting video conference center hardware and software (WebEx, Teams, etc.)
• 1 year experience using an incident management tool to track/log all support incidents
• Demonstrates a systematic, disciplined, and analytical approach to work.
• Can effectively plan, schedule, and monitor work.
  

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.