support specialist Remote
Restaurant365
Full Time
Remote
10.56 - 12.04 USD Today
Job description
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Support Specialist, Accounting is responsible for helping R365 customers with all R365 software accounting functions. This position manages pertinent customer communications through tickets, live chats, and phone calls.
How you'll add value:
- Prompt customers for information necessary to troubleshoot problem reports
- Identify solutions to problem reports and deliver them to customers
- Help customers understand R365 software accounting functions
- Route non-accounting customer issues to appropriate teams and team members
- Diagnose and document software defects and escalate them to Accounting Support Lead or Manager
- Participate in live chats
- Coordinate and facilitate live screen shares with customers
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Train and mentor new team members at the request of Support management
- Other duties as assigned.
What you'll need to be successful in this role:
- Professional and / or academic accounting experience
- High attention to detail
- Excel knowledge
- Flexible and adaptable based on the needs of the client and internal team
- Solution oriented mindset with ability to articulate under pressure
- Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
- Strong technical aptitude with experience communicating across multiple platforms
- A passion for helping people get the most out of technology
- Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred
- Restaurant Industry Experience
- Strong understanding of general business principles
- Previous experience in a Support Role
PREFERRED QUALIFICATIONS
R365 Team Member Benefits & Perks
- Compensation: Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices. This position has a salary range of $22-$29/hr. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location.
- Ability to work remote or hybrid
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
Along with the compensation we provide the following marketing leading benefits and perks:
Why join our amazing team?
- We're a community that prides itself in creating innovative solutions and producing quality work
- Our product is the secret ingredient that makes a real difference to restaurants nationwide
- The open concept work environment that we've created is causal, collaborative, and cultivates communication
#BI-Remote
$22 - $29 an hour
R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.
Restaurant365
www.restaurant365.com
Irvine, CA
Tony Smith
Unknown / Non-Applicable
201 to 500 Employees
Company - Private
Enterprise Software & Network Solutions
2011
