support specialist London, England
Job description
Financial Support Specialist - Mortgages
Some careers open more doors than others.
If you’re looking for a rewarding career that will help you stand out, join our Financial Service Team and fulfil your potential.
Within the Financial Support team we are committed to taking an empathetic, friendly and inclusive approach to supporting our customers who are in financial difficulty. We want our customers to engage with us and when they do, our team will work with them to find a solution that helps improve their financial health.
As a confident communicator you will need to use your skills to help customers who may be experiencing financial difficulties. You will need to be a good listener with an appreciation of the issues people can face in their daily lives. We're here to help our customers and you'll get a great feeling from knowing you've helped someone make their first step towards resolving their financial difficulties.
What you get in return:
We are fortunate to have teams across HSBC, MSB and FD, along with assisting customers with their secured and unsecured products. This role specifically will be based in our Secured portfolio assisting customers with their Mortgage accounts.
We will provide you with all the training and development you require to be successful within your role, through a comprehensive blended learning approach. We are a flexible department that is open to applications from people that are full time, Key time and term time.
Our full-time colleagues will have rotational shifts of Monday to Friday 8AM to 6PM and one in three Saturday’s 8AM to 4PM working 35 hours per week.
Key Time colleagues will be expected to commitment to 27 hours per week and accommodate shifts which have a balance of early shifts and late shifts/ Saturdays.
In this role you will:
- Communicate with customers using effective questioning and listening skills to enable you to fully understand their individual financial circumstances and needs
- Be passionate and care about offering a service to our valued customers that is second to none
- Be confident, outgoing, and resilient and be able to quickly establish rapport with our customers and build lasting relationships
- Demonstrate the ability to persevere in challenging situations and be able to work as part of a team is essential to this role
- Treat customers fairly and put them at the heart of all that you do
The ideal candidate for this role will have:
- Either strong Secured (mortgage knowledge/ experience) or proven track record within a Financial Support role.
- Excellent communication and negotiation skills, with the ability to consult with our customers to fully understand their needs
- The ability to solve practical problems, ask questions, and collect information to provide customer centric solutions
- A high level of self-motivation and positive attitude and to put your customers at the heart of everything you do
- The skill to utilise multiple systems to explore your customer’s needs and bespoke requirements
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you
