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Field Support Specialist - Billing

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us, and we can make a difference together.

Billing Operations Specialist, you will be primarily responsible for handling billing processes related to North America Field Service. Teamwork is essential for creating and extending invoices to our customers for the work our field and branch offices perform.

Key Responsibilities:

• Execute customer billing tasks, initiating with the completion/closure of the service order and extending through invoice delivery to the customer
• Address corrections and customer disputes as needed, providing regular updates to the customer
• Support collection actions as required
• Deliver to established performance metrics
• Contribute to the continuous improvement of the billing process

Required Qualifications:

• High School Diploma or GED
• 2+ years of work experience in a business environment
• 1+ years’ experience in customer service

Preferred Qualifications:

• Strong experience in Microsoft Office Suite, ServiceMax, Salesforce, and SAP
• Bachelor’s degree in Business or other related field

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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