Customer Services Group - National Asylum Intake Unit, Asylum & Human Rights Operations - Co-ordination Hub Executive Officer. Ramsgate, England
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Location
About the job
Job summary
The Home Office is here to make the UK safer. It has a fundamental role in protecting the country from harm, ensuring the security and economic prosperity of the UK. Every member of the Home Office plays a part in making that happen. Our work is varied and rewarding, attracting people from all backgrounds and walks of life.
Asylum & Human Rights Operations is one of the key business areas within the Home Office. We are undergoing an exciting period of change. Alongside the other areas of the Home Office, the department is embarking upon a transformational programme. Operational Excellence is at the forefront of what we do.
Our strategic aims contribute to the Home Office strategic objectives: preventing terrorism and extremism; cutting crime and protecting the vulnerable; and reducing immigration and preventing abuse.
Asylum & Human Rights Operations play a vital role in supporting the economy and cultural life of the UK.
The National Asylum Intake Unit sits within Asylum & Human Rights Operations and has several locations across the UK including Croydon, Dover, Manston (near Ramsgate), and Yarl’s Wood Immigration Removal Centre (near Bedford).
The National Asylum Intake Unit is made up of over 800 officers and registers around 80% of asylum claims nationally, the remainder being registered through Immigration Enforcement and Border Force.
The National Asylum Intake Unit is responsible for locking the identity and registering asylum claims from:
- Small boat arrivals
- Lorry drops and other clandestine arrivals
- In-country claimants
The Co-ordination Hub is a newly established team within the National Asylum Intake Unit. Their purpose is to provide a clear Region wide (Kent) command and control framework that seeks to deliver an end-to-end process and system. They co-ordinate the planning of deployment and logistical support to operations whilst providing real time reporting and monitoring of operational events.
Job description
We are excited to offer these Executive Officer vacancies within the Co-Ordination Hub.
Within the role, the post holder’s responsibilities will include (but are not limited to):
- To accurately track outflow from Manston/KIU sites
- To provide a command, control, and co-ordination capability for NAIU led operational activity
- To act as the SPOC for information flows on live incidents to Ministers / Private Offices, Senior Managers and Press Office, and to front-line officers carrying out operational activity.
- Managing the Coordination Hub inbox. Identifying high priority issues and escalating accordingly, processing and progressing large amounts of data and ensuring business continuity.
- To act as a triage for incoming emails, identifying appropriate strands in NAIU for ownership where necessary
- Liaising with internal and external stakeholders.
- Production of regional situation reports.
- Production of a weekly overview of operations, including statistical headlines of the week.
- Assure compliance with 24hrs detention rules.
There is an expectation that post-holders may need to be available to work from our Dover site depending on intake demands.
Please note as part of this role, successful candidates will be required to wear a uniform (which will be provided) during every shift. Staff must ensure that their uniform is worn correctly, in line with uniform standards, is kept clean and is well presented. To support this requirement, adequate uniform supplies will be available and issued. Uniformed staff represent their organisation at all times and should ensure that their dress and personal appearance reflects this responsibility.
Annualised Hours Working (AHW)
The National Asylum Intake Unit operate a shift working pattern, where Annualised Hours Working (AHW) is paid in accordance with the operational needs of the business. This allowance is paid in addition to the monthly salary to compensate for out of office hours working and flexibility. A review of AHW takes place annually.
The Co-Ordination Hub is a 365-day operation and utilises shifts including earlies, lates, and also includes weekend and public holiday working. Shift lengths are 10.5 hours and rosters are published in advance, but shifts can change or extend according to business need.
The average allowance is currently 25.66% (and can change subject to an annual review). You would be required to cover the full range of shifts.
Person specification
We are looking for people who are:
- Motivated, disciplined and organised.
- Show flexibility in dynamic situations within fast-paced operational environments.
- Keen to learn and develop.
- Have a strong sense of personal ethics and honesty.
- Enjoy engaging with a variety of people from all backgrounds.
- Can calmly handle difficult and challenging situations.
- Are passionate about creating an inclusive environment for colleagues to thrive in.
Essential Criteria
Successful candidates must be professional and customer focused and be able to demonstrate:
- Sound interpersonal, communication (both written and verbal), and relationship building skills with a range of audiences.
- Communicating clearly with enthusiasm, treating others with respect, compassion and valuing inclusion and diversity.
- Ability to make effective and difficult decisions, often under pressure, applying legislation and policy guidance correctly to ensure compliance.
- Excellent organisational skills and an ability to successfully work under pressure whilst prioritising workloads.
- Willingness to undertake and successfully complete the Home Office Personal Safety Training to the required level, as appropriate to the role. This may be delivered at a training centre elsewhere in the UK.
(This course is designed to provide theoretical and practical knowledge of personal safety, self-defence and security, incorporating physical techniques and voice commands to successfully de-escalate any incidents).
- Hold a Full UK Driving Licence (Manual) which you MUST present at interview.
Licences
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Delivering at Pace
- Managing a Quality Service
We only ask for evidence of these behaviours on your application form:
- Leadership
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Things you need to know
Selection process details
As part of the application process, you will be asked to complete:
Statement of Suitability (Personal Statement) (maximum 500 words)- Provide evidence of the behaviour "Leadership" (250 words maximum)
Please note that your Personal Statement should demonstrate how you meet the Key Responsibilities as set out in the job description and “Essential Criteria”.
Further details around what this will entail are listed on the application form.
The sift will be held on the Statement of Suitability (Personal Statement) and the lead behaviour Leadership. Candidates will therefore receive a sift score for their Personal Statement and lead behaviour Leadership.
Please note that if you are successful at sift stage you will be invited to an interview which will be a blended approach of strength-based questions (no preparation necessary) and some behaviour-based questions, listed in the application (preparation recommended).
Sift and Interview dates
Interviews will take place week commencing 22nd May 2023. This may change subject to business needs.
Interviews are being carried out via Skype for business or Microsoft Teams, however please note that this may change to face to face interviews should the Home Office Policy change:
Therefore, you will be required to have access to:
- A laptop (personal or work) with a working webcam
- Good Internet access
- Skype for business or Microsoft Teams
It is advisable to access your interview from a windows operating system laptop, desktop, phone or tablet as there is no guarantee that Microsoft Teams will work without issue on an Apple laptop, tablet or desktop.
Further information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying of examples/answers from internet sources. If any is detected the application will be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving internal candidates. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.
Please note: if you are currently an agency member of staff working within the Home Office, you can only apply for roles that are advertised externally, i.e. outside the civil service. If you are eligible to apply for a role, you are required to select yourself as an external applicant and not internal when submitting your application on Civil Service jobs. If you are currently an agency member working in another Government Department (OGD), you are required to select yourself as external.
This will prevent any delays in pre-employment checks should you become successful in being made an offer of employment after the Interview stage.
A reserve list may be created for other similar roles for a period of 12 months. Selection will be in Merit Order to fill the same role or similar roles with closely matching “Essential Criteria” and Success Profile elements without further assessment.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
If you are already a Civil Servant and your current salary is higher than advertised, please contact Government Recruitment Services on [email protected] who will assist you in undertaking a pay calculation in advance, so you can make an informed decision before accepting the post.
For more information about working for the Home Office, please visit Home Office Careers website.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
- Contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs
- Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
See our vetting charter (opens in a new window).
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
[email protected]. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.
