support specialist New Orleans, LA
Job description
Bellwether is an established IT managed service provider located in the New Orleans area, serving small to medium-sized businesses across the region. We have been providing our clients with leading IT support and strategy for over 40 years. Our employee-centric culture has led to Bellwether being named one of the “Top Workplaces" by the Times-Picayune year in and year out. We are especially proud of this recognition as it is voted on by our employees.
We are looking for a quick-thinking, friendly, problem-solver to join our team as a support agent. This position requires a mix of onsite support at a client site as well as field deployments. Our “Can Do” associates are asked to handle issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more.
Primary Responsibilities:
- Manage deployment for enterprise-level workstations and tablets.
- Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications.
- Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers.
- Work with users to clarify information and set proper expectations.
- Report any quality-related or client-related issues to management.
- Active Directory user management.
- Foster a team approach to meeting the objectives of our clients.
- Other responsibilities as assigned
Requirements for this full-time position include:
- Working knowledge of current Microsoft desktop operating systems.
- Working knowledge of current versions of Microsoft Office.
- Maintenance of one of the following certifications: Comp TIA A+, Network+, Security+.
- One year of IT support experience, whether paid or unpaid.
- Great written and verbal communication skills. Must be personable and good on the telephone.
- Ability to drive and handle moving PCs and other IT-related equipment.
- Ability to develop and manage client relationships.
- Ability to multi-task in a fast-paced environment.
- Strong time management and organizational skills.
- Some college coursework is required, a degree is preferred.
- Must be a team player.
Beneficial Knowledge:
- Experience with current versions of Windows Server
- Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus.
This is a full-time position with a growing company. We encourage both professional and personal growth in a friendly, business casual working environment. Company-sponsored employee events. Service-based bonuses. Health, Vision and Dental insurance benefits, 401k, paid vacation and holidays, certification & mileage reimbursement.
