support specialist Tennessee
Acceptance Insurance
Full Time
Tennessee
10.56 - 12.04 USD Today
Job description
Answer phones to respond to customers reporting new losses or other customer service related calls. Project a professional company image through phone interaction.
Essential Job Functions
Key Function: Customer Management
- Answers incoming calls, AMS cases, and emails from insurance agents; provides timely and correct product and service information
- Assists customers by directing the calls or completing the first notice of loss process
- Obtains and inputs information relating to accidents for new claim creation
- Enters claims received via mail, email, and faxes into the AS400
- Ensures accuracy of first notice of loss entry
- Provides excellent customer service
- Other duties as assigned
Desired Qualifications
- Requires a high school diploma or equivalent
- Proven success working in a fast paced, task driven work environment
- Ability to multitask, be adaptive to change, and remain flexible to shift between assignments
- Excellent communication skills to build rapport and deepen relationship with team members, and customers; ability to work effectively in a team environment
- Must be able to fluently communicate, both written and verbal in English. Bi-Lingual with fluent Spanish ability required in certain positions.
- Computer competence in Microsoft (Office, Excel, Word, etc.); computer literate with the ability to learn AS400 functions
- Time management, prioritization, and organizational skills; accurate and quick data entry
- Strong written and verbal communication skills
- Job involves sitting, with structured time schedule, working in front of a computer screen
- Commitment to Acceptance’s company values
- Able to lift 0-10 pounds without assistance
#LI-REMOTE
As a Team Member at Acceptance Insurance, you will be part of a growing organization that continues to evolve and positively impacts the lives of our team members and customers.
We are looking for team members that engage – who take responsibility for themselves and take care of their customers and colleagues. Ideal candidates can compose themselves under pressure, have a “make It right” mindset, and focus their energies on solving problems. This means you’ll be supported by a team with all these qualities, too. If this sounds like the kind of team you’d like to join, we want to hear from you!
Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.
