support engineer Folsom, CA
Job description
The Opportunity
Join our Trimark Operations Center (TOC) as a Support Engineer to provide end-to-end customer service for utility scale, renewable power generation SCADA (Supervisory Control and Data Acquisition) Systems. You will interface directly with our clients to troubleshoot and collaborate with our engineering and technology teams to resolve complex issues.
The Team
You will report to our TOC Support Manager and work with our growing bi-coastal team of 5-10 engineers and support staff, as well as collaborate across the organization with our technology, engineering, and business development teams.
The Environment
This is a bi-coastal, office-based team. You will work in a controlled office environment with an onsite team, as well as virtually with our bi-coastal team members.
Growth & Development
As a part of our TOC team, you will be providing support to over 1,400 power generation resources for North America, working with a variety of engineering specialties from across the industry both in-house and externally to keep our electrical grid running smoothly. The TOC will utilize the IT skills you have currently, grow said skills, and provide the support & staff needed to diversify or specialize your skillset; whether your focus is in Database Structure, Networking, Hardware Configuration, SCADA, Coding, or even Electrical Engineering.
Your Key Contributions
- Prevent, troubleshoot, and resolve complex technical issues
- Maintain & advocate for existing client relationships
- Effectively manage client expectations
- Maintain documentation for all activities related to client questions and resolutions
- Manage incoming inquiries via phone and email
- Work with other technical teams to resolve client issues and requests.
Traits for Success
- High School diploma or equivalent required
- Prior experience working in customer service, preferably in a call center or help desk environment
- Knowledge of IT & troubleshooting fundamentals
- Knowledge of networking principles such as the OSI model, common protocols, and their interactions.
- Proficient in Microsoft Office, SharePoint (or other CRM)
- Excellent communication, interpersonal and organizational skills
- A desire to learn and grow professionally and personally
- BONUS: Knowledge of CAISO requirements
- BONUS: Associate degree in Computer Science, Networking or related field; or technical certifications
We're not perfect (no one is!) If your skillset is a bit different than what we've identified but you share our passion for renewable energy and believe you can make a valuable contribution to the role we'd love to learn more about you!
Trimark
Trimark is an industry leader in the movement towards a greener grid and a cleaner future. We enable a carbon-free electric power system by securely delivering control, metering, communication and revenue/performance optimization solutions for independent power producers and utilities.
Our products and services are at the forefront of generating dispatchable power from renewable plants by combining the intermittent renewable resource with energy storage. Our team designs systems from concept to commissioning, including system and network architecture, software development, component assembly, technology configuration, installation, testing, certification, ongoing support, and maintenance.
Our Community
We are passionate about creating a sustainable future through advanced technology and innovative ideas. Our teams are collaborative, dedicated, and approach each challenge with curiosity and a sense of humor.
INTEGRITY • INTELLECTUAL CURIOUSITY • TRANSPARENCY
INNOVATION, COMPETENCE, & ONTIME DELIVERY
MAINTAINING WORK LIFE SYNERGY • EFFECTIVE COMMUNICATION
Employee Support & Benefits
- Work-Life Synergy
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account
- Flexible Spending Account
- Long Term Disability
- Short Term Disability
- Life/AD&D Insurance
- Voluntary Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Pet Insurance
- Legal Insurance
- 401K with employer match
- Student Loan Assistance
- 529 Saving Plan
- Paid Holidays
- Open Paid Time Off
- Paid Sick Leave
- Employee Assistance Program
- Referral Program
- Lunch & Learn Sessions
- Onsite Gym & Snacks
- Employee Events
Legal Notes
Equal Opportunity Statement
Trimark is committed to compliance with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in Company operations and prohibits unlawful discrimination by any employee of the Company, including supervisors and coworkers.
E-Verify Statement
Trimark will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.
Work Authorization
This role is Not Eligible for sponsorship by Trimark, including future sponsorship. Candidates must reside in the United States.
Pay Transparency
This announcement is open to Associate, I, II job levels. The base pay range for this position is $25.00-33.50. This is an overtime Non-Exempt position. Compensation is based on market rate, job level, job related knowledge, skills, experience, education, and certifications. This is a Full Time opportunity.
Unsolicited Candidate Referrals
Trimark values our strategic partnerships with our agency partners who may supplement our internal recruitment team's efforts from time to time. To submit candidates for consideration, agency partners must have an executed agreement signed by Trimark's president and a job specific requisition. Without such agreements in place, Trimark will not pay a fee to any agency. Unsolicited referrals from any source other than directly from a candidate will be considered Trimark property and will be considered to have been referred by the agency free of any charge or fee. This includes resumes, partial resumes, candidate profiles, and candidate details or information.
