Service Desk Analyst Remote
Job description
Founded in 1978, we are the leaders in patient flow technology. Our acclaimed software platform revolutionised the healthcare industry by reducing labour intensive and paper-based processes. We have now delivered more than 7,000 systems to surgeries, clinics and hospitals across the UK.
In 2015 the company expanded into Australia and was listed on the Australian Securities Exchange (ASX). Headquartered in the UK, the company is now entering the next exciting chapter of its evolution. Our vision is to be the undisputed leader in improving patient health outcomes in the markets that we operate in. We will do this by driving continuous improvements for our customers, through innovation, strategic acquisitions, integrity, customer satisfaction and teamwork.
The Service Desk Analyst is typically the first point of contact for customers who are experiencing issues or have queries regarding their services.
Key responsibilities include:
· Interacting with customers via telephone and email
· Raising support tickets in Zendesk to enable tracking and resolution of customer requests
· Basic troubleshooting
· Escalating inquires to the appropriate team, when necessary
We are looking for candidates with potential and enthusiasm, rather than necessarily experience. We will provide all training required to enable the right candidate to excel in this role and progress to the next.
Key requirements:
· Effective interpersonal and communication skills, verbal & written
· Good analytical, problem-solving and diagnostic skills
· Multitasking stills and good organisational abilities
· Interest in computing/technology
· Ability and enthusiasm to rapidly progress into more senior roles
· Strong attention to detail
· Ability to work well in a team
· Ability to work on own initiative
Job Type: Full-time
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
Education:
- A-Level or equivalent (preferred)
Work Location: Remote
