support engineer Retford, England
Job description
Lead IT Support Engineer | Circa £35,250 + excellent benefits | Permanent* | *Gamston (Retford) Airport
Our track testing activities play a high profile and crucial role, driving safety improvements across the European automotive industry. To support the ongoing operations of our track testing site, we’re looking for an experienced IT Support Engineer to take the lead in delivering an excellent service to our employees and external customers across multiple sites. Based on-site at Gamston (Retford) Airport, this role will provide research, support and maintenance for our IT systems and support (including Active Directory, Cloud Services Azure - AWS, server and client hardware and storage), and has primary responsibility for ensuring compliance to internal service level agreements (SLA’s).
This role will technically lead and coach team members to ensure the highest level of service is maintained with the efficient use of resources. If you’re looking for a diverse role where you are guaranteed no two days will be the same, this could be the job you’re looking for!
What will you be doing?
- Ensure the team act in a professional positive manner, leading by example and advocating values ensuring high level of service to support a high performing team able to adapt and embrace challenging deliverables.
- Manage and support Thatcham’s internal and externally facing services ensuring SLAs are met to provide our customers internal and external with the reliability of services.
- Pro-actively maintaining Thatcham’s IT Services, protecting against failures of hardware and software and security by providing risk-based assessments to ensure the mitigation of as much risk as is possible while keeping within budget restraints
- Preparing and providing timely and accurate information regarding the teams workloads, schedules and resource usage to enable the business can make informed decisions
- Leading any reactive challenges within IT infrastructure and services to ensure any issues are tackled and are seen through to resolution.
- Ensuring the company’s data and information are protected from unauthorised access
Skills & experience that will make you comfortable in this role:
- In depth knowledge of complex / enterprise class infrastructures including; Virtualisation Clusters, Servers, PCs, NAS, Enterprise SANs, Applications, Operating systems, Printers, Smart Devices, Telephone systems an cloud services, such as Azure and AWS
- Microsoft Desktop and Server installation, configuration and maintenance.
- VMware VDI configuration and maintenance
- Extensive experience in fault finding and troubleshooting complex issues across hardware and software devices and systems
- Experience working within a network and systems team, supporting a medium sized infrastructure containing 300+ devices and 150+ users
About you
You are customer facing and dedicated to providing outstanding levels of service. Your excellent communication skills help you to effectively lead and motivate others, whilst your calm nature enables you to make sound and logical judgements when working in pressurised or emergency situations. With strong problem-solving abilities you’ll enjoy providing solutions to complex IT related challenges, whilst working closely with other departments to achieve wider company objectives.
Perks & Benefits
Salary* - Circa £35,250* negotiable, dependent on skills & experience.
- 10% non-contributory pension
- 29 days holiday (inclusive of Christmas shutdown) + public holidays
- Salary Sacrifice schemes (cycle to work & tech scheme)
- Access to online wellbeing services
- Life Assurance
- Health Cash Plan (cash back on eligible medical treatments)
- Discounted gym membership
- Sports & Social club
- Payroll charitable giving
When we work
Our standard working hours are 8:30 - 16:30 Monday - Thursday, 8:30 - 15:45 Fridays
Location - Gamston, Nottinghamshire (on-site)
What we do
At the cutting edge of automotive research in the UK, Thatcham Research has a unique role in shaping the design of new vehicles and influencing ever higher standards of safety, security and repair.
With an on-site Crash Laboratory, Repair Technology Centre, Training Academy and Crime Lab, our research expertise is driving some of the very latest automotive developments in technology, materials and standards in this fast moving and highly technical industry. Our active safety track site is one of the leading accredited Euro NCAP testing facilities, trialling and assessing the very latest developments in vehicle safety and assistance technologies.
Our Values
As an organisation that believes a strong set of Values are key to our organisational success and a sense of belonging for all colleagues, we ask that you understand, represent and apply our Values of Fearless, Inquisitive, Resourceful, Supportive and Trusted and demonstrate these Values throughout the recruitment process.
We are proud members of the Automotive 30% Club, a voluntary network of CEOs with a shared objective of achieving a better gender balance within the automotive industry.
Thatcham Research is an equal opportunities employer and welcomes applicants from all sections of the community. We are committed to ensuring we have a fair and inclusive recruitment process. Please let us know if you require any reasonable adjustments to be made at any point during your recruitment journey.
All applicants must have Right to Work in the UK.
Job Type: Permanent
Salary: £35,250.00 per year
About Thatcham Research
CEO: Jonathan Hewett
Revenue: Unknown / Non-Applicable
Size: 201 to 500 Employees
Type: Non-profit Organisation
Website: https://www.thatcham.org/
Year Founded: 1969
