Support Engineer

Support Engineer Newcastle upon Tyne, England

LMG Technology
Full Time Newcastle upon Tyne, England 30000 GBP ANNUAL Today
Job description

Technical Role

Job Types: Full-time, 5 Day, Permanent​

Salary: up to £30,000.00 depending on experience​

​We are looking to recruit a dedicated Managed Services specialist to support clients with systems and services provided by LMG Technology. You will be capable of planning and prioritising support to a high standard, using proven technical skills to enable customers to achieve their operational goals.​

​You will be able to demonstrate a wide range of technical skills and experience in key areas of IT support, including troubleshooting, configuration, repair, continuity and recovery on a wide range of hardware, cloud, operating systems and applications in a LAN/WAN/WLAN environment.​

​Staying positive and relaxed under pressure, willing to learn and develop additional skills.​

​5 day working role, with a mix of homeworking, LMG site and customer locations depending on project requirements​

​If you’re the type of person who has the drive, ambition and technical capabilities, please apply!

Responsibilities and Skills

Responsibilities and Personal Qualities:

Manage and support customer systems and services, through the company support portal, ensuring outcomes remain timely.​

​Manage customer relationships to ensure IT queries and requirements are met, prioritising demands accordingly.​

To have the correct attitude, behaviours and values when representing LMG.​

Demonstrate strong troubleshooting and problem solving skills, especially when working under pressure.​

Knowledge, Skills and Expertise:

​Helpdesk Support – Endpoint Management​

​Remote Support Assistance ​

​Support & Maintenance of Server and Desktop Hardware and Operating Systems​

​Microsoft Active Directory​

​MS Exchange/O365 Environment​

​Azure Platform​

​Backups/Replication - BC/DR​

​Security Technologies – Firewall/VPN/AV​

Understanding of Switch and VoIP ​technologies

​LAN/WAN/WLAN Troubleshooting and Support

About

Schedule: Monday to Friday

Holidays: 25 days plus Bank Holidays​

Pension: Employer Contribution 3%​

Location: LMG, Newcastle upon Tyne, NE13 8BH​

Experience: 3-5 Years in IT Support Role​

Job Types: Full-time, Permanent

Salary: £30,000.00 per year

Benefits:

  • Company pension
  • Work from home

Schedule:

  • Monday to Friday

Work Location: Hybrid remote in Newcastle upon Tyne

Reference ID: LMG - Support Engineer

Support Engineer
LMG Technology

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