support engineer

support engineer United Kingdom

Institute of Telecommunications Professionals
Full Time United Kingdom 15000 - 12.04 GBP ANNUAL Today
Job description

Apprentice IT Support Engineer

The Opportunity

Our client is recruiting for an Apprentice IT Support Engineer to join their team in Canary Wharf
E14 - With travel to Southend

The Level 3 IT Support Technician apprenticeship programme that we are offering , will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

Established in 2016, our client is a young, next-gen, “born in the cloud” business without the burden of dated systems and overheads. Our client own and operate their own core network, delivering high speed, low latency fibre ethernet connectivity and managed services throughout the UK and Europe.

Their values are Integrity, Empathy and Teamwork

They focus heavily on customer service and client relationships, working with their service partners to deliver complex network solutions that save time, money and stress.

The Position

Job Title: Apprentice IT Support Engineer

Apprenticeship Level 3 IT Support Technician
Course:

Apprenticeship 15-18 Months + EPA
Duration:

Location: Canary Wharf E14 - With travel to Southend

Working Hours: Monday – Friday 9am-5:30pm

Salary: £15,000 pa

Role and Responsibilities

This position will require you to support and build customer products/ services from building the customer equipment, configuring the network, dealing with first line support and maintenance.

Keeping customers informed of the progress of faults and maintaining supplier relationships.
Fault finding to bring issues to resolution as quickly as possible. Contributing to an on-call rota and out of hours work from time to time.

  • Customer 1st line support, configuring network equipment.
  • Handling and resolving customer faults.
  • Relationship building.
  • Supplier communication.
  • Answering phone calls and helpdesk e-mails
  • Contributing to the on-call rota

Qualities, Skills and Knowledge:

Must Have:

  • Be Competent with Office 365 products, specifically Outlook and Excel
  • Excellent written and verbal communication
  • Basic understanding of networking

Desirable:

  • Experience in the support of ADSL, FTTC, GPON and Ethernet connectivity
  • Knowledge of 3rd party systems/ processes (TalkTalk Business, Neos Networks, BT Wholesale, Virgin Media Business, Colt, Openreach)
  • Experience in configuring Cisco SMB/ Enterprise equipment.

Benefits:

  • Competitive salary.
  • Overtime when required.
  • Bonus opportunities.
  • Company laptop/ mobile phone as required.
  • Part of a small, flexible and hardworking team.
  • Opportunity to develop industry and technical knowledge and qualifications.
  • Career progression

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Job Types: Full-time, Apprenticeship

Salary: £15,000.00 per year

Benefits:

  • Company pension

Schedule:

  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Canary Wharf E14: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Work Location: In person

support engineer
Institute of Telecommunications Professionals

www.theitp.org
Sunbury-on-Thames, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Private
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