Guest Experience Agent - 0 hours contract South Kensington
Job description
“The world is yours with Meliá” Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? ?? GUEST SERVICE AGENT - 0 hours contract Mission: To provide an effective, efficient, courteous and friendly service to all guests. He is responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times. What will you be doing?To actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients’ needs.To anticipate & identify guest and VIPs’ expectations, ensuring that their needs are met and where possible exceeded.Prepares and checks for VIP’s arrival, greets and escorts guests to rooms. Assists in VIP’s arrival and departures.Assists reception, Luggage Porters, business center and outlets during busy periods.Answers guests inquires, handles complaints and attend to the needs of the guests with precision, speed and in a professional manner, and to the Hotel’s set down procedure.To be fully conversant & capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.To undertake any duties as directed by the Guest Experience Manager. (I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated) Because belonging to the great Meliá family is being VIP You will enjoy My MeliáRewards which is the exclusive loyalty program for our employees with exclusive benefits and advantages. In addition, enjoy the My MeliáBenefits program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you ? Our Benefits Package Includes:Competitive SalaryHolidays: 28 days’ holiday including 8 public holidaysContributory pension scheme and Life AssuranceRefer a friend bonus: £500 (subject to successfully completed 6 months’ probation)Discounted dental and health cover with HSFTravel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platformCareer growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)High street discounts: with Perks at Work The successful candidate must already have eligibility to work in the UK At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. If you want to be “Very Inspiring People”, follow us on: INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR INDFOH
