support engineer Chorley, England
Job description
Role Overview:
- Located in Chorley
- Office based role
- Driving License required
- Salary up to £36,000
- Experienced working in an IT helpdesk environment; ideally, an MSP is required
Job Title
3rd Line Support Engineer
Job Description
Every Cylinder is working in partnership with a Chorley-based IT Managed Service Provider (MSP) seeking a 3rd Line Support Engineer to join their helpdesk team.
The ideal candidate will have experience working within an IT helpdesk environment, with a strong background in troubleshooting tickets and supporting customers. This role would suit an experienced IT Engineer already working at a 3rd Line level or an experienced 2nd Line Support Engineer looking to progress to the next level in their career.
You will be responsible for resolving escalations from the 2nd Line Support team, troubleshooting complex tickets and have the opportunity to be directly involved in client project work.
Required Technical Knowledge
- Windows 10/11 Desktop Administration
- Office 365 Administration
- Active Directory User and Group Policy Management
- Windows Server Infrastructure
- Experience with cloud technologies, Azure/AWS
- Hyper V/VMware setup, configuration and support
- Network Troubleshooting, including DNS/DHCP/IP
- Backup and Disaster Recovery experience
- Experience working within an IT Helpdesk Environment
- Experience in monitoring and maintaining systems and networks
- Experience with the installation and configuration of systems
- Experience in diagnosing faults on both hardware and software
Please note a UK driving license is required for this position.
Next Steps
Please apply with a copy of your CV.
Job Types: Full-time, Permanent
Salary: Up to £36,000.00 per year
Ability to commute/relocate:
- Chorley, Lancashire: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience working in an IT Helpdesk Environment?
- Do you have experience working in a 2nd Line or 3rd Line support role?
- Do you have experience working for an IT Managed Service Provider (MSP)?
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Reference ID: 3LC
