support engineer Saint Helens, West Midlands, England
Job description
We are the UK’s #1 independent provider of voice, connectivity, mobile, phone system and cloud services.
We help c. 84,000 direct customers – businesses of all sizes and across almost every sector – connect better with their customers, suppliers and teams.
We combine straightforward solutions, including fibre broadband, mobile tariffs and phone systems, with friendly, helpful people to support businesses with their communications needs, now and as they grow. As an independent provider, we work with all of the major telecommunications networks and suppliers, meaning we’ll always get the best deal in the market for our customers.
The purpose of the It Support Engineer is to act as an initial point of contact for all user IT issues and escalating where necessary to the wider team.
Salary: Up to £24,000 DoE
Location: Birchwood, Warrington - Hybrid working following probation
Working Hours: Monday to Friday 8:00 - 17:30 (37.5 Hours)
Key responsibilities:
- Answer the telephone system, ensuring it is answered in a timely manner and politely.
- Ensure any emails for the helpdesk are logged onto the helpdesk system in a timely manner.
- Act as the initial point of contact in the resolution of user IT issues.
- Ensure all activities relating to customer IT issues are clearly and accurately recorded in the Helpdesk systems.
- Ensure all helpdesk tickets are updated daily even if there has been no positive communication with the customer.
- Escalate IT issues, and work alongside Project Engineers to resolve IT issues that fall outside the capabilities of the support / service desk.
- Good PC/ Laptop hardware and Software knowledge
- Good fault-finding skills
- Good Knowledge of Microsoft desktop operating systems and productivity suite
- Knowledge of Server operating systems
- Knowledge of active directory
- Knowledge of Microsoft 365 setup
- Basic networking knowledge
A knowledge of the following would be an advantage:
- VMWare
- Microsoft Azure
- Acronis suite of software
- Adobe
- AV Software
- Sage
- 365 Fundamentals and/or Azure fundamentals
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been voted by Best Companies as the UK's 4th best Telecoms company and we are in the UK's top 75 Best Large Companies to work for in 2022.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and the option to purchase more!
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married
- Auto enrolment following probation into a salary pension scheme
- Access to exclusive offers on a range of Daisy products
