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support engineer Remote

Bizagi

Full Time Remote 10.56 - 12.04 USD Today

Job description

Bizagi is growing fast as part of the rapidly expanding cloud automation market. Right now, we’re looking for the best individuals across regions with a talent for innovation. We are extremely passionate about our global team, our diversity, our culture and our customers.

Bizagi is a global software company born in LATAM with a strong presence in EMEA and growing fast in NAM. Bizagi stands for Business Agility with a clear vision: to be the best process automation company enabling large organizations to change faster.

Because traditional software development and legacy systems can be slow, Bizagi developed an easy-to-use cloud platform for low-code process automation. It helps organizations across industries to launch modern apps that digitize and automate the way the business works. Customers include adidas, DHL and Old Mutual.

What is it like to work at Bizagi?

We are an ambitious and innovative team, so the path ahead will give you new opportunities to grow professionally. You’ll have the chance to work with talented people across the globe – including our world-class leaders. Every Bizagi employee has the chance to make a tangible impact on the company’s success and we believe in having fun along the way. We don’t take ourselves too seriously and we celebrate new ways of thinking. Once you join you will see also that Bizagi embraces diversity, equality, inclusion, and mutual respect.

Importantly, we believe that people do their best work when they have a healthy work-life balance, so we live and breathe flexibility every day. Our values are to be innovative, collaborative, and responsive. We believe in being accountable for responsibilities and working towards outcomes, not hours in the office or ‘online’.

Come join us and find out what the best work of your career could look like here at Bizagi!

What we are seeking

You will be responsible for supporting large enterprise customers and implementations by building software components based on the business requirements as well as integration with the company`s products and solutions. To be successful in this role it is imperative of to be agile and focus quality integration at functional and non-functional levels while keeping the customer an end-user as the main priority. You will be the highest escalation point for most complex customer problems.

Tasks & Responsibilities

Understand, troubleshoot, analyze, and resolve software issues reported by clients and/or staff
Apply and utilize knowledge gained from industry/product expertise and technical understanding to quickly identify issues and render solutions
Develop patches and work with Engineering and QA to incorporate fixes in future releases.
Always provide an outstanding customer experience by being in contact with customers and provide timely and effective updates.
Create case summaries, root cause analysis and documentation.
Assists with installation, setup, configuration, and troubleshooting of software products.
Design and implement software components in compliance with the business requirements and user demands.
Evaluate customer specific flows and processes
Detect and solve common identified mistakes over the implemented (productive) modules of customer
Provide on-going support for product and functionality definitions

Requirements:

Skills and Experience:

Bachelor’s degree in Systems Engineering or Computer Science
2-3 years in Customer Support Service

Exceptional proactivity and analytical thinking skills
Experienced in working as part of global and distributed teams.
Desirable some programming skills with C#, JAVA...
Strong troubleshooting skills and experience in SQL Server or Oracle Databases.

What we would like to see in the Ideal Candidate:

Obsession with Customer service delivery
Excellent written and Oral communication
Drive to be self-sufficient and expand your knowledge on daily basis.
Due-Diligent in documentation, knowledge base
Ability to speak and write in Spanish
You enjoy knowledge sharing and collaboration.
You enjoy puzzles and thrive in an environment with complex problems.
Enjoy fast-paced working environment
Team player and collaborative mindset
Always thinking how to prevent a problem from re-occurring.
Willing and able to be part of 24x7 support team globally.
Able and willing to travel as needed for customer support or enablement (international and domestic)

Desirable:

A degree in Systems Engineering or Industrial Engineering
BPM tools (Bizagi preferred)
BI (Power BI or others)
PHP

Bizagi is an Equal Opportunity Employer and is committed to a workplace free of discrimination. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender identity, and sexual orientation, national origin, age (40 or older), marital status, disability, genetic information, status as a protected veteran, or any other applicable legally protected characteristics.

EOE, including disability and veterans.

If you are an individual with a disability and would like to request a reasonable accommodation for the employment process, please email your request to [email protected]. For more information about our company, please visit our website at www.bizagi.com.

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