Support Engineer Glasgow, Scotland
Job description
Support Engineer
Glasgow
As a Barclays Support Engineer, you will provide technical system support and improvement in the areas of Reliability, Infrastructure and Operational Support Service Management. This is an exciting opportunity to help the business by operating to improve reliability through observability and automation, working with developers to improve speed and quality of change, assist platforms across Core, IaaS and Specialised Infrastructue – contstantly driving our Trading application environment forwards.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
What will you be doing?
- Providing seamless end-to-end support and expertise for front office Trading applications to help drive the effectiveness and commercial strength of the Trading franchise
- Monitoring underlying system health, functionality, and availability to proactively detect and prevent issues from impacting the business
- Improving, monitoring, leading, and alerting capabilities primarily through ITRS but also through other strategic platforms
- Working with the development teams to comprehend full production application build, configuration, and change going in to the platform
- Logging/tracking incidents and issues following the ITIL standards - tracking outstanding issues and working with the appropriate parties to achieve resolution and prevent re-occurrence
- Driving major incident technical recovery, actively maintaining and improving playbooks and documentation
- Ensuring all application standard controls and requirements are being met and any new services are being brought to production have met the required level of standards and assurances
- Managing and leading actively a team of technical support engineers
What we’re looking for:
- Experience of managing and leading a team of technical support engineers
- Solid grasp of and competence in at least one coding language
- Comprehension of at least one operating system
- Experience and competence in a production support or development environment at a large company
Skills that will help you in the role:
- Experience of Python, SQL, C++, C#, Linux OS, Windows OS, Citrix, XML, Web services, Oracle, Excel, Java, Kibana, ITRS, QARostpy, knowledge of Pricing Graphs
- Solid grasp of Financial institutions, Front office technology and Foreign Exchange
Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.
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