support engineer Sidney, OH
Job description
It’s a great time to join our Managed IT team to help with our continued growth!
We are a Growing Managed Services company that is seeking client-focused and detail-oriented candidates who want to join our team and believe in our core values
Solve Problems;
Be Accountable;
Expect excellence;
Make Tech Easy.
Not for the average IT geek! Align Right wants a team player with attention to detail and striving for perfection is seen as a good attribute. We want individuals who love helping people and strive for 100% customer satisfaction. You have to be a self-starter, an independent thinker, be diligent about creating documentation and standard operating procedures, and be passionate about the quality of your work.
Our work environment includes:
- Modern office setting
- Work-from-home days
- Flexible working hours
- Casual work attire
Align Right Technologies is looking for a hard-working Information Technology Support Desk Specialist to provide remote / onsite support to our clients. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.
Essential Functions
- Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
- Provide customer support using remote connection software
- Provide thorough documentation on each customer interaction
- Prioritize ticketing system flow by following SOPs and KB articles for resolution
- Meet or exceed KPI goals
- Troubleshooting of the following, though not limited to:Advanced desktop issues
VPN connectivity
Entry-level server support
Hardware issues
Line of business support
- An onsite PC technician should be capable to execute all aspects of repair, maintenance and security to include everything from physical cleaning of components, to detailed software diagnosis
- The technician’s duties also include physical networking functions such as running networking cables between computer stations, servers, hub for the purposes of networking computers
- This requires mechanical knowledge of wiring schema, tools, and layouts with regards to how wires are run in ceilings, walls and fixtures
- Analysis and Investigation of problems
- Installing physical equipment (i.e. networking patch panels, or racks or rack enclosures
- Repair, substitution or replacement of faulty hardware as necessary
- Repair, installation, reinstallation or reprogram of software as necessary
- Testing and error checking of solutions
- Backup of data as necessary to restore functionality
- Provide recommendations as necessary for the general health of the equipment
- Provide technical documentation and/or materials upon request or as necessary
- Follow-up with Customer after the solution has been implemented
Required Skills/Abilities
- Practical knowledge of assembly, disassembly and maintenance of all hardware components
- Practical knowledge of Windows OS to include installation, recovery, setup and updating
- Practical knowledge of all anti-virus, security and firewall technologies including installation, setup, recovery and updating
- Practical knowledge of most major software suites for office use including Microsoft Office and M365
- Reasonable knowledge of server applications such as Active Directory, Exchange, MS Server
- Troubleshooting skills in operating systems vs. hardware components
- Troubleshooting skills in spyware, anti-virus removal and spam control
- Troubleshooting skills in Windows OS installation and reinstallation
- Troubleshooting skills in failed hardware identification
- Support for Microsoft related technologies
- Microsoft 365
- Microsoft 365 Administration
- Exchange, SharePoint, OneDrive, & Teams Online
Preferred Education And Experience
- At least 1-2 years of experience in a technical support role
- A+, Net+, and Sec+ certifications, or equivalent experience
- Experience with all modern operating systems
- Deep understanding of business networking
- Deep understanding of Active Directory, File Sharing, etc.
- Azure AD / Intune
- General understanding of technology related to small-medium businesses
- VMWare / Hyper-V Virtualization experience is a plus!
Physical Requirements
The physical requirements below describe the essential job functions needed to complete this job.
- Installing computer / network hardware
- Occasional need to lift and/or move up to 30 pounds
- May require travel dependent on company needs
Work Environment/Conditions
- Work is in an open office environment with steady conversation and interruption
Travel Requirements: Onsite to local client’s premises
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
Experience level:
- 1 year
- 2 years
- No experience needed
- Under 1 year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Sidney, OH 45365: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Support Desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: In person
