Support Engineer

Support Engineer Milton Keynes, England

10-100 Consultancy Ltd
Full Time Milton Keynes, England 36000 - 20000 GBP ANNUAL Today
Job description

10-100, an IT Managed Service Provider based in Milton Keynes, are seeking an experienced and enthusiastic 2nd/3rd IT Support Engineer to join our vibrant and energetic team.

This role would be ideal for someone looking for the next step in their career by developing their skills in a range of key technologies with the opportunity to work in a tight and very technical team that pride themselves on delivering exceptional customer service to our clients alongside

The company

Since 2004, 10-100 have been focused on providing outstanding managed IT support services.

As a Microsoft Gold Partner, a member of the Apple Consultants Network, VMWare Partner, and WatchGuard Gold Partner, we value our relationships with clients and place the upmost importance on providing the highest level of customer service possible.

The role

The successful candidate will work primarily in a support capacity for existing 10-100 clients.

You will support on-premise, hybrid and cloud-solutions for our customers as well as carrying out tasks, such as; monitoring, diagnosing and troubleshooting network, server, security and infrastructure issues.

10-100 support Hybrid Work and the expectation is that the successful candidate will move to a 60% office based, 40% home based model. Occasional local travel to customer sites may be required.

Core skills

In summary, you will be expected to have demonstrable experience within Microsoft 365, Windows Server, Windows Desktop operating systems. Azure, AWS, VMWare and Networking experience would also be desirable but not essential.

You will have the ability to work well within a team and the confidence to take ownership of infrastructure projects/support tickets with clear and concise customer communication.

The following skills are essential to this role:

  • Office 365, Exchange Online, Teams, Sharepoint, Azure AD
  • Knowledge of Windows Server Technologies, including; Active Directory, DNS and Group Policy
  • Windows Server/Windows Desktop OS
  • Excellent customer service skills
  • A fantastic telephone manner
  • The ability to work well as part of a team

Any of the following are also desirable and will place you at an advantage:

  • Backup solutions including Veeam
  • Public Cloud services, MS Azure, AWS, Google Cloud
  • Network switching and Firewalls

This is a direct recruit, agencies, please do not contact us.

Job Type: Full-time

Salary: £20,000.00-£36,000.00 per year

Benefits:

  • Company pension

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Milton Keynes: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Technical support: 1 year (preferred)

Work Location: In person

Support Engineer
10-100 Consultancy Ltd

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