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Support Analyst Biggin Hill, England

Formula 1

Full Time Biggin Hill, England 26242 - 41555 GBP ANNUAL Today

Job description

Our team of hundreds of skilled experts keep Formula 1 moving. You could play a vital part as a Support Analyst to provide support within the company with IT hardware, software and telecommunication systems. To always maintain a high level of customer service and help maintain a working business environment to continue to meet F1 objectives.

Reporting into the IT Support Manager, you will:

Build, deploy and maintain IT Hardware to a high level
Offer IT Support at all sites including Biggin Hill, St James Market, Great Sutton Street, Data Centre and the Broadcast Centre.
Ensure logged jobs are reviewed and maintained, know when to reassign or escalate jobs to provide highest level service, follow up on calls and see through to resolution
Liaise with users regarding issues, change requests and tasks- offering desk side and remote support.
Support users with use of business telecommunication systems, troubleshooting and escalating where required
Be aware of cyber security, making a conscious effort to work in a safe, controlled environment at all times.
Assist with rig, commission, and de-rig at F1 Grand Prix events
Keep up to date with developments in the IT industry and consider how these may be implemented into IT Infrastructure, or affect existing systems
Follow the change management process at all times, ensuring all jobs logged and passed through the correct approval routes
Produce and maintain documentation required for IT Infrastructure management
Make sure licenses and maintained renewed to support business continuity, and expiration reminder database kept up date and correct.
Ensure compliance with SOX and GDPR regulations within IT Infrastructure
Maintain backup tapes, including weekly checks, updating tapes in library and sending of tapes to offsite storage facilities
Provide a good quality of customer service at all times, making sure that the customer is satisfied before closing jobs or escalating issues.

Technical Areas of Responsibility

IT Hardware: Desktop and Laptop Support
Desktop and Laptop build and deployment
Printers, Plotters and scanners
Desktop & Laptop Software: MS Office, Windows OS, CAD Products, Adobe, Cintra, CRM and any other IT installed software
Peripheral hardware including but not limited to monitors, keyboard, mice, and docking stations
Mobile Phones & Tablet devices

Specification

Qualification in an IT or Electronic related subject, and / or relevant training and experience
Essential Knowledge Windows OS / MS Office Suite / Antivirus Solutions / Outlook / Backup Solutions / PC Hardware / Print Solutions.
Operational Knowledge of a wide range of IT and communication equipment
Good customer service skills

Join Team Formula 1, make it happen!

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