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FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels.

With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

The Opportunity

As a Fraser’s Group Supervisor, you will be part of one of the UKs fastest growing retailers. Our luxury division is made up of Flannels, Frasers, Cruise, Van Mildert and 18 Montrose. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business. Reporting to the Store Manager, you will have supervisory responsibility within your store, ensuring that your role supports the rest of the store management team with the day to day management, organisation and delegation of work.

The Ambition

Key Result Areas and Competencies:

1. Operations:

• Support with daily workload and delegation to team
• Supervise work, check completion and deliver to expectation set by line manager
• Use business communication tools for completion of tasks and ensure your team understand all key functions
• Understand all process and procedures and set the example for others
• Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles
• Support with maintaining store environment and housekeeping standards

2. Controls:

• Understand how to resolve payroll issues and exceptions
• Understand daily controls and how to set up the store
• Compliance with all back of house procedures and staff searches
• Understand company policy and rules regarding security measures and demonstrate compliance and controls
• Compliance with all till and cashing up controls

3. Sales

• Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
• Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
• Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
• Understand KPI targets and expectations to achieve results
• Demonstrate commercial awareness and adopt right product, place and time compliance

4. Development

• Understand the Frasers structure, elevation strategy and initiatives
• Engage with and feedback issues to contribute to the wider business
• Support with identifying development needs within the team
• Understand own development needs and be driven to improve
• Support senior management to coach the team
• Understand and support performance management processes

5. Leadership and Management

• Understand your individual role and responsibilities and how they impact the team
• Demonstrate day to day best practice standard and compliance
• Support the team and act as a role model
• Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store
• Support senior management to coach the team

The Requirements

• Experience of leading a team within a retail environment would be beneficial
• Knowledge of and passion for luxury brands
• Ability to drive sales through excellent service
• Understanding of visual presentation and how to impact sales floor commercially
• Ability to motivate a team with effective communication

The Rewards:

• Competitive basic salary.
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 50% Instore Uniform Discount
• Discounted Gym membership
• Group Wide 20% Discount across all Frasers Group brands
• This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount