Front Office Manager Hilton Garden Inn Bristol
Job description
The Role
As ‘Front Office Manager’ you’ll be on the front line, delivering on our mission!
You’ll understand the importance of a fantastic first and last impression to the happiness of our guests. You’ll be a passionate leader with the ability to inspire, motivate, and support your team in order to meet your financial goals and keep your departments running smoothly. You’ll have high standards when it comes to guest experience and brand standards and you’ll take ownership and pride in your work.
What you’ll be doing- Leadership of Reception and Nights departments
- Coaching & Training
- Customer service
- Delivering brand standards
- Administration and Technology savvy
- Sound commercial judgment
- Available to work when the team and customer needs you most
You will never falter on striving for exceptional quality and standards. You’ll have a love for delivering amazing customer service as well as leading and motivating your team.
You’ll be personable with excellent communication skills and have high expectations of yourself and others. You’ll demonstrate your passion by effortlessly engaging with guests, delivering on your promises and inspiring those around you.
