Supervisor Sunderland, North East England, England

Empire Cinemas

Full Time Sunderland, North East England, England 20602 - 24063 GBP ANNUAL Today

Job description

Competitive rates of pay as well as bonuses + benefits.

Are you Passionate about Cinema? Are you looking for a role where no two days are the same? Do you enjoy working in a FAST PACED, FUN, TEAM & CUSTOMER FOCUSED ENVIRONMENT?

Like what you have read so far…. So what do you need to do to JOIN the EMPIRE CINEMAS TEAM?

You will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality and desire to work as part of a team. You’ll love to be the person who meets and greets everyone who visits our cinemas making them feel like a valued customer.

As a Supervisor, you'll be helping the Management team to grow the team and the customer base. Working in a cinema is great fun but requires a professional, flexible and adaptable outlook in order to manage a wide range of challenges and enhance our customer's sense of escape.

You must have experience in supervising or leading a team in a customer facing environment and a natural ability to build rapport with customers. As well as recruiting, developing and inspiring the team to deliver exceptional customer service and financial results along with sharing with the management team the responsibilities of Health & Safety, Box Office Duties, Retail Stand Duties and Floor & Door Duties.

In this role PERSONALITY is key! We want to see positive, outgoing individuals with a genuine love of working with customers!

The successful applicant will:

Be an enthusiastic, charismatic, self - motivated and proactive individual, with a real passion for film and the cinema industry.
Have commercial awareness to support the development of the Cinema.
Good leadership and written and verbal communication skills.
Demonstrate an exceptional organisational ability and pays attention to details.
Able to drive people to deliver an amazing service to customers.
Shows an ability to cope under pressure by being flexible and adaptable in a fast-paced work environment.
Have accurate cash handling skills.
A professional, positive approach at all times.
Can work a flexible schedule that meets the needs of the business.
Confident, personable and service focused.

What’s in it for you:

With great training and development, you can really own your future with Empire Cinema. You’ll get lots of training, learn about all our products, services & have a good time along the way.

Not forgetting to mention you’ll be able to take advantage (subject to Terms and Conditions) of a whole range of Employee Benefits, so let’s name a few:

Ways of Working - Flexible working patterns & Premium Bank Holiday Pay.
Life Insurance & Pension (Contributory Scheme) - we believe employees can be their best when they feel supported and have benefit plans that give them security and peace of mind.
Employee Assistance Programme - Telephone counselling and confidential support for personal / legal / medical / health and wellbeing issues is available 24/7 for our employees through our Employee Assistance Programme!
Learning & Development - We are committed to helping you develop new skills to be the best version of you!
Progression & Career Opportunities - We look to promote and progress our employees within the business, but we also have another branded cinema you could potentially move into… the opportunities really are endless with us.
Employee Discounts - there will be Retail Discounts and Cinema Ticket.
Our People - You will work alongside our amazing employees, have fun and be a part of our Team.
And much much more.

We are looking for employees who can work flexible hours during the weekdays (including the evenings) and weekends. If this sounds like you and you are interested in applying for a rewarding and challenging position, please email your CV and covering letter outlining your suitability for the role.

Here’s a little something about us:

Empire Cinemas was founded in 2005 and took our name from the iconic Empire Leicester Square theatre which has been one of London’s most popular cinemas since it played host to the first moving images screened to a UK audience back in 1896. It was our flag ship until its sale to Cineworld in August 2016.

We are the leading independently owned cinema chain in the UK. We currently have 14 locations across the UK, offering a total of 125 screens nationwide. With some of our cinemas offering the brilliant IMPACT and IMAX screens as well as our latest addition, the fantastic D-BOX seating delivering an enhanced cinematic experience.

At Empire Cinemas we strive to provide the BEST cinema going EXPERIENCE through OUR TEAMS who are PASSIONATE about film and committed to delivering a total quality entertainment experience for all our customers. We take pride in that OUR Team Members are responsible for making sure every customer has an excellent and memorable cinematic experience.

Your application will be reviewed by Empire Cinemas. Please be aware we may receive a high volume of applications for every role advertised. We will only contact you within the next 14 working days if you are selected to progress to the next stage of our recruitment process.

All applicants must be eligible to work in the UK upon application.

We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

By applying for this role, you are consenting for Empire Cinemas to hold and process your data in compliance with the General Data Protection Regulations (2018). If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us at recruitment email address and we will respond to your query as soon as possible.

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