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Job description

Contract: Temporary (Summer Period)
Live-in (accommodation available)
Work Period: Summer 2023 – beginning June 2023 until mid September 2023.
Working hours: 24 hour reception, made up of reception & housekeeping shifts Contract: Zero Hour Contract c. 30-40 hours per week.

About us: Destiny Student operates summer tourist accommodation in student buildings in cities around the UK & Ireland and have done for many years. We are a highly respected company in this sector and are known for our high standards throughout our business. Destiny Student provides value for money accommodation and friendly service to our customers. We occupy the buildings for the three months of summer and provide a pop-up hotel/hostel service to tens of thousands of guests each year. We will also provide training for staff onsite so you will get hands on experience.

Role and Responsibilities:

Responsibilities include but are not limited to:

Reception

Welcoming and looking after our guests

• checking guests in and out
• resolving any guest comments fully
• processing card payments
• selling tours and products to make sure our guests have as amazing a time as possible
• responding to requests, phone calls, emails and reviews in a friendly manner
• accurately filling in all reporting necessary I.e lost property,
• setting up the building ready for customers arrival at the beginning of the summer, putting in kitchen equipment, duvets, pillows, information posters and other items. You will also assist in removing these items at the end of the season.

Housekeeping

• Shifts will include accurately taking care of our linen deliveries, stripping and making beds, as well as helping the team with the cleaning of rooms and bathrooms.
• You will also assist in the common areas cleaning and cleaning of kitchens.
• You will work as a team to clean all guest departures ready in time for guest arrivals.

Caring for the building

• Adhering to all Health and Safety policies for our team and our guests
• managing the room keys
• reporting maintenance required
• ensuring the common areas remain clean and tidy for our guests
• generating housekeeping reports and monitoring progress to ensure the rooms are ready for 3pm check ins.
• Feeding back any guest comments to the cleaning supervisor.
• Ensure all doors are locked behind you
• Reporting for housekeeping to respond to any guest complaints after HK hours

Person specification:

• This role requires strong team and relationship qualities.
• We are looking for friendly people who can build rapport with our guests and team.
• The reception desk is busy at peak times and we need team members who can be efficient and friendly at the same time.
• A friendly attitude combined with a strong work ethic, problem solving resilience, great reliability and time keeping, plus a passion for continual improvement.
• You will need to work on computers daily therefore Microsoft Word, Excel and general computer knowledge to pick up different software will be required.
• You will need to communicate with the many stakeholders in our business.
• Talking and emails are just the start, you will also need to update handover notes, submit information for our accounts team for cash and charges etc, plus filling in linen records and maintenance records accurately.
• Strong English language skills are required in both speaking, reading and writing. Although we welcome any candidates who are visiting to improve their English further as we really value other language speakers such as Spanish, Italian, French, German, Cantonese to name a few.
• What we are really looking for is people with the right attitude, we can teach you the rest!

Rewards

• Working with us you will be exposed to all aspects of business from sales, customers, suppliers, accounts and operations. This will give successful candidates a great insight into business management and future jobs.
• We are one of the largest summer accommodation operators in Edinburgh and Dublin and are highly respected for our abilities to deliver wonderful guest experiences. Come and be part of it!
• We supply live in accommodation at most of our buildings, which is a great opportunity for candidates looking to visit one of the cities for the summer. You can come and stay in one of these amazing cities, and have inside knowledge as to tours and activities, and in return provide our guests with that enthusiasm so they enjoy their stay.
• Enjoy access to city tours for free and enjoy company events.

We would like to see a CV, and a short and snappy covering email telling us why you are the person for us. Please also let us know your preference of city to work in too. We are expecting a high volume of applicants, and so we will only be able to contact those who have caught our eye and landed on the shortlist!

Job Type: Fixed term contract
Contract length: 3 months

Salary: £10.50-£11.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Night shift

Supplemental pay types:

• Commission pay

Language:

• English (required)

Work Location: One location

Expected start date: 05/06/2023