STUDENT WELLBEING ADMINISTRATOR High Wycombe, England
Buckinghamshire New University
Full Time
High Wycombe, England
24144 - 26642 GBP ANNUAL Today
Job description
Location
Uxbridge, Aylesbury, High Wycombe
Contract Type
Permanent
Salary Range
£24,144 - £26,642
Hours per week
18.5 (0.5 FTE)
Closing Date
31/05/2023
Ref No
1296
Full Time - Permanent - High Wycombe
Salary - £24,144 - £26,642
Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.
Our University’s DRIVE values are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues.
BNU continues to experience rapid growth in student numbers, making us one of the fastest-growing higher education providers. This is an exciting time to join the University as we invest significantly in estate developments and welcome Jay Blades MBE as our inaugural Chancellor.
We are seeking an innovative and experienced Student Wellbeing Administrator to help manage and support a busy team throughout the admissions cycle from initial enquiry to registration. The role will include regular reporting, monitoring, tracking and analysis of admissions data. This role will also monitor, and seek to improve, customer satisfaction rates within the admissions process and manage working relationships with colleagues in academic areas and across the University. You will need to be familiar with International qualifications and their UK equivalents as well as UKVI Student Route regulations.
What we offer:
- a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
- training & development support opportunities
- contributory pension scheme
- discounted gym membership for our on-site gym
- a range of staff discounts with major retailers.
Please click here to see our wide range of benefits available for employees.
If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.
For further information about this role please contact Anne-Marie Thomson at [email protected].
All applications are to be made in full and online.
Buckinghamshire New University is proud to have a diverse community and a strong track record of inclusion. Our aim is to continue to build an environment where everyone thrives and can be themselves. We therefore ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.
Closing Date: 31 May 2023
Interview Date: W/C 5 June 2023
If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.
At Buckinghamshire New University equality of opportunity and diversity is at the heart of all we do and fully integrated into our values. Our aim is to create an inclusive environment where everyone thrives and feels a sense of belonging. We are committed to diversity and welcome applications from different backgrounds and experiences.
Buckinghamshire New University is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.
The University is also committed to achieving the Race Equality Charter.
JOB DESCRIPTION
Job Title: Student Wellbeing Administrator
Faculty/Directorate: Directorate for Student Success
Grade: D
Location: High Wycombe campus (will be required to cover all campuses)
Hours: 18.5
Responsible to: Directorate Administrator
Responsible for: None
Job Purpose:
The Student Wellbeing Administrator will primarily provide administrative support to the Student Wellbeing Team, enabling students to engage fully with their programmes, access entitlements, and fulfil their potential. This role will lead on all administrative and financial processes relating to the Disabled Students Allowance and other funding.
Main Duties & Responsibilities of the role:
- To assist with the administration all relevant information record systems
-
To collect, maintain and process financial data through Randstad Agency systems to ensure accurate recovery of DSA rebates
- To provide administrative support for the Bucks New University Outreach Facility of the WLAC. Acting as first point of contact for students, external assessors and others wishing to engage accurate recovery of WLAC rebates. To maintain student and other records as required
- To assist in organising administrative duties for the Student Wellbeing Team including organisation of the diary management system for all staff and students
- To assist in managing and maintaining the student/staff appointment system in collaboration with the constituent parts of the Directorate
- Coordinate and implement key administrative processes throughout the academic cycle
- To cover and sign post for other services located in N1.11
- To operate according to the University’s Data Protection Policy
- Undertake any other reasonable duties as requested
- Comply with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices
- Such other duties temporarily or on a continuing basis, as may reasonably be required.
PERSON SPECIFICATION
E – Essential D = Desirable A = Application T = Test I = Interview
Education, Qualifications & Training
E / D
Means of Testing
Good general education to GCSE “A” Level and beyond
E
A
Knowledge & Experience
E / D
Knowledge of Equality legislation
E
A / I
Awareness of data protection issues and the need for confidentiality
E
A / I
Understanding of / experience of administrative requirements
E
A / I
Understanding of / experience in working in education of similar environment with customer service emphasis
E
A / I
Training or experience in ascertaining needs of presenting clients or ability to acquire quickly
E
A / I
Skills
E / D
Excellent oral and written communication skills with clients with varied needs and disabilities (including active listening to client concerns and empathising with their position)
E
A / I
Digitally able and proficient in Microsoft tools
E
A / I / T
Ability to gather and analyse data, recognising and interpreting patterns or trends
E
A / I
Special Requirements
E / D
Ability to establish a relationship of trust and respect with clients with disabilities
E
I
BBF (Top 3 key behavioural categories most applicable to the role)
Delivering excellent service
Managing self and personal skills
Achieving results
