Student Support and Wellbeing Co-ordinator London, England
Job description
About us
We’re UCL, one of the world’s leading Universities and a member of the prestigious Russell Group. We have an enviable record for high quality teaching and research, a culture of promoting diversity and sustainability, and 30 Nobel laureates among our alumni and current and former staff. Founded in 1826 in the heart of London, we were the first university in England to welcome students of any religion and the first to welcome women on equal terms with men. Today UCL has over 50,000 students and 15,00 staff and is one of the world’s top 10 universities.
Student and Registry Services is one of the larger Professional Services divisions at UCL, providing essential services to UCL’s 50,000 students, 160,000 applicants and for supporting academic departments and administrative staff in delivering a high-quality student experience.
UCL Student Support and Wellbeing Services (SSW) provides information, advice and welfare support for all registered students, including delivery of related student events. UCL aims to extend its rich on-campus student experience and high standard support provision to UCL East. We believe that a focus on each and every student, alongside building a diverse and engaged community, is vital to helping students have quality student life and achieve their full potential at UCL and beyond.
About the role
The Student Support and Wellbeing (SSW) Coordinator will be a key point of contact for students studying and living at UCL East, who will be the primary focus, and will also support students on the Bloomsbury campus, working alongside colleagues across UCL to strengthen the local support provision and facilitate effective connection with students. The successful candidate will be required to work on campus and be flexible to work from both sites as and when required.
The SSW Coordinator will complement the work of mental health and disability advisers, student advisers, teaching and learning staff, and peer support programmes which are available locally. This post will be integral in helping to foster a sense of community and belonging at the newly established UCL East campus.
The SSW Coordinator will provide key administrative support to the SSW Team. This includes responding to Student Enquiries, answering the telephone, booking appointments and sharing key information. You will provide advice, liaise with services and UCL staff to ensure support for disabled students and prospective students and those who may be affected by wellbeing and/or mental health conditions. With support, you will identify reasonable adjustments for individual students, liaising with academic and other staff to ensure their needs are disseminated in a confidential manner, as well as promoting Student Support and Wellbeing services and leading on wellbeing initiatives throughout the UCL community.
About you
To excel in this role, you need to have experience in a role which involves supporting others, preferably in an educational or health and social care setting, experience of advising students on a wide range of wellbeing matters, and an understanding of confidentiality and data protection. You should also have experience developing and delivering impactful presentations, workshops and training to a diverse range of stakeholders.
You are highly organised and are able to prioritise your workload, work to multiple deadlines, and work proactively and independently with minimal supervision. You also have excellent administrative skills including the ability to maintain accurate and detailed records, and excellent IT skills (MS Office). You are a confident and clear communicator with excellent interpersonal skills, and the ability to remain calm under pressure or when dealing with challenging situations. You are able to listen and advise, exercise tact and diplomacy and maintain confidentiality, and convey and interpret information according to set procedures.
What we offer
As well as the exciting opportunities this role presents we also offer some great benefits some of which are below:
- 41 Days holiday (including 27 days annual leave 8 bank holiday and 6 closure days)
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
You can read more about our commitment to Equality, Diversity and Inclusion here : https://www.ucl.ac.uk/equality-diversity-inclusion/
