Hotel Receptionist Southampton, England
Job description
Job description
Looking to join a culture of service and achievement beyond limits?
Can you bring your own personality, create a memorable experience and naturally connect with guest and colleagues alike, then apply for fantastic Hotel Receptionist job opportunity at Novotel, Ibis and Ibis Budget Southampton!
APPLY TODAY and join our amazing team, where we make the impossible possible to make our guests and talents dreams a reality!
Duties
· Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
· Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
· Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
· Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
· Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
· Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
· Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
· Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
· Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
· Attend to other duties as requested by Management and Supervisors
Job Type: Full-time
Salary: Up to £10.66 per hour
Benefits:
- Discounted or free food
- On-site parking
Schedule:
- 8 hour shift
- Weekend availability
Work Location: One location
