Student Support Adviser Remote
Job description
Student Support Adviser
Reference number: JR232422
Location: Remote
Working pattern: Full time, 37.5 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: £23,500 per annum
We are looking for a Student Support Adviser to join our team.
We’re currently expanding and looking to recruit Student Support Advisers to provide a range of support to our online students, undertaking our Liverpool or Essex programmes. If you have a passion for helping students succeed, we’d love to hear from you. As a Student Support Adviser, you will be joining a growing Student Support Team as the primary contact for our students.
A detailed job description can be viewed here.
What you’ll bring to the role
An undergraduate degree
Excellent interpersonal and communication skills, including diplomacy and tact.
Ability to manage a busy workload to tight deadlines, with excellent organisation and attention to detail.
Evidence of initiative and problem-solving skills
Excellent IT skills, particularly in Excel and Word
A professional manner and an ability to handle sensitive information on occasion.
A desire to work in a highly collaborative environment
A willingness to understand and adapt to new challenges
What we do
Kaplan Open Learning is one of the world’s largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team.
Our mission is to continue to transform students’ lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
28 days annual leave*Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
Please apply with CV and cover letter no later than 8th October 2023. In your cover letter, please answer the following questions as part of your application to help us understand your motiviation for applying for this role:
Why do you feel you are the best candidate for this position? (100 words maximum).
Tell us about your previous experience supporting students/clients/customers? (100 words maximum).
Why are you passionate about supporting students in a Higher Education environment? (100 words maximum).
Please note that answering these questions is an integral part of the selection process, and we will not be able to consider applications without this information.
Please note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
All interviews will be held online via Zoom or Teams.
Additional Application Information
As part of our commitment to safeguarding, depending on the nature of the role, successful candidates may be subject to an enhanced Disclosure and Barring Service check.
Applicants must be able to provide proof of eligibility to work in the UK. Applicants working outside the UK may be required to produce a police check from the relevant country.
Application Support
If you require support completing your application or wish to talk to someone about the role before applying, please complete the following form.
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International, we are committed to working in a diverse organisation and strive to provide equality of opportunity for all. We encourage and welcome applications from individuals, regardless of age, disability, sex, sexual orientation, gender reassignment or identity, pregnancy and maternity, race, religion or belief and marriage and civil partnership.
Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
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£22,000 - £24,000 per annum
