Student Experience Manager Glasgow, Scotland
University of Glasgow
Full Time
Glasgow, Scotland
39347 - 44263 GBP ANNUAL Today
Job description
Job Purpose
As a member of the School Professional Services Leadership Team, you will work in partnership with senior colleagues across the School, College and University to develop and implement a student value service proposition supporting a key stream within the School’s strategy and contribute to the development of service excellence within the School’s Professional Services Team.
The post holder will identify and lead student engagement and feedback activities following a review of the learner landscape, champion and develop strategy to support the learners voice and drive the transformation of the student experience within the James Watt School of Engineering. You will act as an effective business partner for academic colleagues, students and University services to identify gaps and opportunities. This will include coordination and tracking of student outreach activities.
The role reports directly to the Head of Professional Services within the School.
Main Duties and Responsibilities
1. Provide leadership and management through effective horizon scanning and development of a strategy for the School to improve on student experience with development and management of value proposition services to enhance the student experience during their learner journey and which supports a step change improvement in relevant internal and external KPI’s and league table rankings for the School (e.g., NSS, QS rankings, Graduate Outcomes).
2. Work in partnership with the College’s Student Employability and Engagement Lead and other senior professional services leads across the College and University to develop, implement and review a careers and employability framework that ensures the provision of opportunities for all engineering students to acquire transferable skills and experience to enable effective career planning and transition.
3. Develop and continuously evaluate and improve procedures to effectively track student outreach, including identification of potential gaps and opportunities.
4. Business partner with key University and college student support services, such as widening participation, Careers Service, College Student Experience team, LEADS, Student Finance and Counselling ensuring the provision effectively meets the needs of students. Working in partnership with key professional service leads to identify and implement opportunities for service improvement.
5. Develop management information with the relevant insight to inform future service development.
6. Proactively network and develop strong collaborative relationships across the College and University more broadly, to share best practice and remove potential barriers to the delivery of service improvements.
7. Senior contributor within the School’s Professional Services team in our ambition to deliver service excellence.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
Essential:
A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills through personal development and progression in a similar related role(s). Or: Scottish Credit and Qualification Framework level 9 (Ordinary Degree, Scottish Vocational Qualification level 4)) or equivalent, and experience of personal development in a similar role
A2 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary professional knowledge and management skills in a similar or number of different specialist roles
A3 Relevant qualification and/or extensive experience of service design principles, process improvement and/or project/change management methodologies
A4 Knowledge and understanding of the HE sector and potential challenges
Desirable
B1 Degree in business management or related
Skills
Essential:
C1 Excellent organisational leadership and management skills
C2 Highly effective influencing and interpersonal skills, including negotiation and diplomacy
C3 Excellent communication and presentational skills
C4 Excellent customer service, stakeholder management and business partnering skills
C5 Effective project management skills
C6 Solution-focused with a strong attention to detail and strong analytical insight
C7 Ability to develop operational plans to support delivery of strategic objectives
C8 Resilient and able to maintain momentum in the face of challenges and setback
Experience
Essential:
E1 Proven track record of leading a high-quality service function within a complex organisation
E2 Experience in a business partnering role working with senior staff in development of operational plans to support strategic objectives delivery
E3 Significant experience of developing management information to inform service performance, enhancement, and decision-making
Desirable
E4 Extensive knowledge of the HE sector
Terms and Conditions
Salary will be Grade 7, £39,347 - £44,263 per annum.
This post is full time (35 hours per week) and open ended.
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.
