Student and Client Support Advisor Remote
Job description
At Phoenix HSC, we take immense pride in fostering a positive work environment that caters to both the professional and personal growth of our team members. Our impressive employment satisfaction index score of 86% reflects our commitment to employee well-being and the overall job satisfaction experienced at our company with 89% of respondents reporting that they would recommend Phoenix as a great place to work. Joining the Phoenix HSC family means becoming part of a thriving work culture that values engagement, innovation, and collaboration, all while working alongside passionate and supportive colleagues. Don't miss the opportunity to embark on a fulfilling career with us!
Phoenix Health & Safety is one of the leading providers of Health and Safety training in the UK and South Africa. We provide classroom, virtual, e-learning and in-house training to individuals and businesses.
With the growth of the business, we are now looking to grow our study support team with the appointment of a Study and Client Support Advisor who will specifically support our Diploma students.
You will be responsible for delivering an exemplary level of study support to a diverse range of Phoenix students; creating a positive learning experience that provides technical support and encouragement.
In addition, you will provide remote consultancy to our expanding client base.
In your duties you will engage across Phoenix’s social media platforms, responding to questions or postings; and posting regular health and safety news and articles, in doing so motivationally encouraging and supporting student learning.
Your role will include active involvement in the continuous improvement of Phoenix’s services and resources providing support to our Product team where required.
The post holder will be a true professional in manner and mind, with a real emphasis on quality and service, to ensure a positive experience for our students and clients. Due to the nature of the role, you will be proficient in the use of Microsoft Office, Teams, Word, PowerPoint and Excel, and have experience using Google Drive and Dropbox.
Skills & Attributes
- Demonstrates good judgment and foresight, moral character, honesty, tact, fairness, respect and desire to help.
- Can ensure all delegates are treated with the utmost respect. As a Phoenix Health & Safety professional, a positive, friendly attitude will ensure an excellent experience is delivered.
- Supportive to individuals with a range of learning styles, demonstrating a passion for developing and motivating others.
- The ability to communicate clearly across all platforms engagingly, able to speak to anyone at all levels.
- Be able to mark mock exam papers and give constructive feedback.
- Flexible, adaptable and an ability to work in varying environments.
- Good organisational planning and administrative skills.
- Self-starter, ability to work on own initiative, able to problem solve, manage time and workload effectively, displaying a display a can-do attitude.
- Committed to personal development, maintaining good knowledge of changes to health and safety standards and legislation.
- Will perform with a professional appearance and excellent customer service skills.
- Have strong attention to detail, good proofreading skills when submitting paperwork.
- Can show willingness to help and assist co-workers and managers.
Essential
Qualifications and Professional Membership
- NEBOSH National Diploma
- Member of IOSH – CertIOSH or higher
Experience
- Have a minimum of three years’ health and safety advisory experience
- Have a minimum of three years’ practical health and safety experience
Job Type: Full-time
Salary: From £32,000.00 per year
Benefits:
- Company pension
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- Health and Safety Advisory: 3 years (required)
Work Location: Remote
