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To provide clerical and administrative support for key activities within the student
administration of Sunderland Online provision including admissions service to
applicants leading to the enrolment, invoicing and record maintenance of these
students.

To deliver excellent service provision and support colleagues with continuous
improvement, placing the student experience at the heart of what we do

Key Responsibilities
and Accountabilities:

• Assist in the effective operation of the University’s admissions and records

• Liaison with external and internal bodies to report and resolve issues relating to

• Support with the effective coordination, planning and organisation of the

• Contribute towards the continuous development of processes and procedures

• Take responsibility for effective day to day processing in a specified area on a

• Effectively work with large volumes of data to achieve business objectives
• Administer the Sunderland Online applications, acceptance, offer processes and

enrolment.

• Be a central and team source of expertise and advice on Sunderland Online

• Be a central and team source of expertise and advice on Sunderland Online

• Assisting colleagues with the generation, auditing and amendments of student

• Assisting colleagues to ensure effective operations in a specified area, for

• Liaising with colleagues in Technical Services and Academic Registry to ensure

• Assisting in identifying and notifying third parties of any updates to students’

• Attend meetings and conferences with external agencies (SLC, OfS, HEP, DfE

• Liaise with external bodies to report and resolve issues relating to the acceptance

• Liaise with services across the University, including Student Administration, to

• Operate within the framework of institutional imperatives including risk mitigation,

• Work collaboratively with others and support stakeholders both internal and

• To undertake other duties, as may be determined from time to time by managers,

Special
Circumstances:

• In response to the needs of the University, work during some days in University

University of Sunderland

Role Profile

Part 2

Part 2A: Essential and Desirable Criteria

Essential

Qualifications and Professional Memberships:

• Educated to GCSE standard or equivalent qualification; or substantial relevant

Knowledge and Experience:

• Demonstrable experience of SITS or other database systems.
• Appropriate breadth of relevant experience in a busy office environment.

• Proficient use of standard desktop packages and communication tools.

• Demonstrable ability to interpret regulations and procedures and apply consistently

Desirable

Qualifications and Professional Memberships:

• A levels or equivalent qualification.
  

Knowledge and Experience:

• Experience of working in an HE context.
  

Part 2B: Key Competencies

Competencies are
assessed at the
interview/selection
testing stage

Communication

Oral and Written

The role holder is required to, understand and convey straightforward information in
a clear and accurate manner and the role holder is required to, understand and
convey information which needs careful explanation or interpretation to help others
understand, taking into account what to communicate and how best to convey the
information to others.

Service Delivery

The role holder is required to deal with internal or external contacts who ask for
service or require information; create a positive image of the organisation by being
responsive and prompt in responding to requests and referring the user to the right
person if necessary; deliver service that is usually initiated by the customer, and
typically involves routine tasks with set standards or procedures and it is an important
requirement to deal with internal or external contacts where the service is usually
initiated by the role holder, working within the organisation's overall procedures or
policies OR proactively seek to explore and understand customers' needs; adapt the
service accordingly to ensure the usefulness or appropriateness and quality of
service (content, time, accuracy, level of information, cost).

Decision Making Processes and Outcomes

Take independent decisions is a requirement and has a minor impact. The role holder
is required to be party to some collaborative decisions; work with others to reach an
optimal conclusion that have a moderate impact. Provide advice or input to contribute
to the decision-making of others is a requirement and has a minor impact.

Planning and Organising Resources

The role holder is required to plan, prioritise and organise their own work or resources
to achieve agreed objectives and it is an important requirement to plan, prioritise and
organise the work or resources of self and others within own area on a daily, weekly
or monthly basis; plan and manage small projects, ensuring the effective use of
resources; receive information from and provide information to others to complete
their planning; monitor progress against the plan.

Teamwork and Motivation

The role holder is required to be supportive and encouraging of others in a team; help
to build co-operation by setting an example and showing a flexible approach to
delivering team results; contribute to building team morale as an active participant in
the team and it is an important requirement to clarify the requirements and agree
clear task objectives for team members; organise and delegate work fairly according
to individual abilities; help the team focus their efforts on the task in hand and motivate
individual team members.

Knowledge and Experience

The role holder is required to apply working knowledge of theory and practice, sharing
this knowledge with others as appropriate; demonstrate continuous specialist
development by acquiring relevant skills and competencies.

Date Completed: March 2023