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Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day.

We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit facilities for businesses requiring significant investment and mortgages for landlords with multiple properties – no two customers are ever the same.

We give our customers the best-of-both worlds; uniquely combining strong digital capabilities with human expertise and ingenuity to deliver the best outcomes.

We rise to the challenge of a complex case or unconventional circumstances, and we love to make things happen. By being creative, practical, and personal, we know we can always find the right solution for our customers.

If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

• The Strategy Manager, Consumer Group (CG), plays a leadership role in the business, supporting the Head of Strategy leading the [Strategy management team in the] development of long-range strategic plans and objectives through the identification of strategic issues and opportunities that could influence business growth and profitability.
• The duties of the Strategy Manager (CG) entail the articulation of the overall strategy for the Consumer Group, as well as the definition of the product strategy across all consumer products. These would cover the alignment of the strategic priorities for the Bank with the CG initiatives and product priorities taking close look at the regulatory requirements.
• The Strategy Manager (CG) should support the Strategy team in launching high priority strategic initiatives, working directly with the business and stakeholders to drive and support Consumer Group strategy, embedding it in the wider internal/external consumer markets.
• stakeholders including Consumer Group Exco, Shawbrook Exco and the Board.
• Execution of industry and competitor benchmarking, market analysis and industry intelligence
• Collaborate with the business and product teams to articulate, plan, validate, communicate and roll-out the strategic vision for the CG
• Work alongside Business to identify and prioritise critical projects and key deliverables to ensure alignment with overall strategy (including product development and technology investment)
• Identify and support inorganic objectives within the Division
• Conduct regular deep dives into markets and products using market and business intelligence to identify new strategic opportunities
• Work with group functions to articulate and support group Bank strategy

Innovation & Proposition

• Work with the Head of strategy to perform horizon scanning to develop 3-to-5-year propositions to deliver growth opportunities to the business
• Conduct R&D into new markets and products, distributions channels, partnerships, and inorganic growth opportunities
• Identify product enhancements and/or new product development opportunities to meet customer needs, help shaping the proposition and the go to market strategy
• Support Strategy against key KPI/Metrics and budget
• Produce regular and ad-hoc strategy updates, identifying obstacles, progress, and changes as appropriate
• Support in the development of Board/Exco/Regulator updates as requested
• Use of MI, business, and market intelligence to build propositions and strategic objectives
• Provide insights to Business MDs/Directors/Heads of/SLT to help drive strategic initiatives using data and MI Support the Head of strategy in ensuring the Products in the CG are fit for purpose and meet customer needs:
• Defining the product strategy: working closely with the product and marketing team to align product and proposition development, customer profiling and demographics
• Follow up and tracking of new product developments and delivery
• Understanding of marketing insights and marketing programmes effectiveness
• Execution of annual product reviews to ensure product fitness and regulatory compliance
• Supporting the Head of strategy in the definition of product and Consumer Duty Governance model

• Previous experience of working in a B2B and B2C professional services environment, preferably within the financial services or advisory sectors
• Experience of developing and implementing frameworks to support strategy delivery and facilitate the development of solutions and projects through which it can be delivered
• Project/programme/portfolio management experience involving complex business workstreams across the whole lifecycle, from objective definition and scope of work onwards
• Demonstrable experience of working successfully with internal and external stakeholders
• Experience of managing and delivering all business change projects including business planning, stakeholder management, risk analysis, reporting and communications
• Ability and adaptability to manage a large workload that will change according to business needs

• Domain

• Broad knowledge of the UK Consumer market
• Experience of working within a regulated environment
• Ability to collect and interrogate data from multiple sources using appropriate analytical methodologies and software
• Ability to present data in a clear and compelling way
• Strong natural want to Challenge norms and drive value

• Interpersonal

• Ability to work across the matrix and leverage relationships across the Bank
• Able to get things done, employing initiative, pragmatism, and common sense
• Excellent planning and organisational skills
• Enthusiastic “can do” attitude with a desire to provide resolution and drive for success
• Excellent verbal and written communication skills
• Customer-focused approach
• All business areas of the Division and, where appropriate, across Shawbrook
• Business partners – Finance, HR, Marketing/Strategy/Portfolio
• Risk, Product, Customer Services, Finance (inc. Corporate Development)

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done