strategic account manager London, England
Job description
LivePerson (NASDAQ: LPSN) is a global leader in trustworthy and equal AI for business. Hundreds of the world's leading brands — including HSBC, Chipotle, and Virgin Media — use our Conversational Cloud platform to engage with millions of consumers safely and responsibly. We power a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Generative AI and Large Language Models for better business outcomes.
At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Every mind is invited to ask questions and actively seek new ways to achieve success and reach their full potential. We operate as one with a growth mindset. This means spotting opportunities, solving ambiguities and seeking effective solutions to challenges that make things better.
Overview:
Reporting to the Senior Director of Customer Strategy and Innovation, you are the face of LivePerson to customers and the main focal point for all related topics. Your focus is to retain and grow their book of business by identifying the unique value for each brand, maintain close relationships with key stakeholders and expand each account regarding the solutions LivePerson has to offer.
You will:
- Drive growth by identifying upgrade opportunities and generating new revenues with existing customers.
- Develop relationships to serve as a trusted consultant with customers to their online engagement strategy.
- Understand how to build and present a LivePerson sales story using data and insights.
- Generate business plans to define your strategies and tactics.
- Understand and adapt to LivePerson's ongoing product and technology developments.
- Manage multiple cross-product opportunities and projects.
- Monitor usage and product adoption, proactively contact clients upon low usage and deliver coaching/training to improve their utilization.
You have:
- 8+year's experience in international B2B customer-facing positions with a proven sales record.
- A strong understanding of businesses and digital trends.
- Customer oriented and excellent communication skills.
- Excellent presentation skills.
- Proven experience in customer facing roles, via telephone, web and face to face.
- Understanding of e-commerce business needs.
- Experience in working with multiple stakeholders (Product, procurement, legal etc).
- Curiosity and resourcefulness to understand brand's internal process.
Benefits:
- Health: Medical, Dental and EAP.
- Time away: 28 days holiday + up to 5 Care Days.
- Financial: Workplace Pension Scheme, Employee Stock Purchase Plan.
- Family: Paid Parental Leave, maternity support.
- Development: Native AI learning.
- Additional: Group life insurance, exclusive perks and discounts and more.
- #LI-Remote
Why you'll love working here:
LivePerson is a hub for the ever-curious and proactive, offering a flexible work-life balance tailored to individual needs. With offices and WeWork locations worldwide, our flexible work policy provides our teams the freedom to work from their preferred environment. We're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.
Belonging at LivePerson:
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
