Graduate Operations Analyst London, England
Job description
At SportPursuit we believe in offering world class delivery and service to our customers. As our member base continues to grow, we want to continue to ensure every person receives the best possible customer experience. Our operations team is key to delivering a seamless experience from point of order through to product delivery and use.
At Sportpursuit, you will improve and develop our reporting to monitor our operational performance and to automate tasks through data. If you are someone who loves both data and logical processes, this role is perfect for you!
A bit more about the Role
You will be responsible for:
- Building and developing reporting to monitor our 3rd party warehouses and final mile courier performance
- Maintaining and improving current reports to track Logistics spend and ensure accuracy of invoices received from our Logistics partners. Investigating discrepancies where needed
- Monitoring our inventory management and decreasing losses in stock
- Develop our reporting on customer service tickets and drivers of customer contact
- Develop forecasting models for the operational capacity we need across our 3PLs, final mile delivery partners, line haul operation and Customer Service team
- Support the Operations and Customer Service team in providing timely information as requested by your line manager
To be successful in this role you must be:
- Methodical with a strong analytical mindset
- Well organised with excellent attention to detail
- Confident using Microsoft Excel
- A clear communicator in both verbal and written forms
- Able to prioritise workload effectively
- A team player who is eager to get stuck in
- Proactive and self-motivated
Nice to have but not essential:
- Previous experience working in either an Operational or Analyst role
- Experience with SQL
Benefits
- Friendly and dynamic working environment with a Core Hours working pattern! Our core hours are 10am-4pm. Make up the rest of your time when you like.
- Holiday - get stuck into your adventures. 25 days of holiday a year as a standard with the opportunity to purchase an additional 5 days extra! Our Bank Holidays are flexible as well.
- Work anywhere in the world for up to 30 working days a year!
- Workplace pension - we're set up with The People's Pension to make sure we're contributing to help you save for retirement.
- Learning and Development budget available to all employees.
- Staff discount for access to great quality kit.
- Lunch & Learn sessions.
- Socials - A social budget which grows every time we hit budget, with a social team that just loves using it!
- We operate a remote working model, but don't worry, we also have our office based in London! When you're in the office we'll have lots of free food and drink - help yourself to tea and coffee as well as healthy snacks and fresh fruit. Other treats are also on hand - Chocolate Hobnobs are an office favourite!
About us:
SportPursuit fuels sporting adventure with affordable, great quality kit. Founded in 2011, SportPursuit is an innovative online retailer with over 7 million members across the UK, Europe and beyond. We hunt down the best deals available online on a wide range of quality sports and outdoor brands and create an inspiring, personalised shopping experience for each customer. Everyone in the SportPursuit team has the opportunity to make a difference and help grow the business.
Diversity at SportPursuit:
SportPursuit recruits, employs, trains and promotes regardless of race, religion, colour, national origin, sex, disability, age, gender identity and/or expression, or any other protected status. SportPursuit are dedicated to nurturing an inclusive environment where employees can bring their full selves to work. We celebrate diversity of thought and recognise the strength and dynamism that comes with it.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Private medical insurance
- Sabbatical
- Sick pay
- Store discount
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in London
