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Career Direction: Delighting our Customers
Role Focus: Customer Service, Peer Group – Leaders & Specialists (A)
Salary Range: £31,200 - £46,800 per annum
Contract Type: 12 Months Fixed Term Contract, Full Time

Your A Life More Virgin Starts here!

The core role of our Leaders is to deliver the very best performance through their people by keeping our Purpose, Strategic Aims and Values & Behaviours at the heart of all they do whilst developing their team with stretching goals to build capability and ambition.

A brilliant opportunity has arisen in our Store network for a Store Manager in our Coventry Store. Our Stores are our front line, where we meet our customers and help them every single day. We pride ourselves on creating an amazing customer experience.

You’ll have the drive to deliver results and continually look to improve store performance and effectiveness. You will coach, develop and manage colleagues, enabling them to achieve objectives and personal goals. To succeed you’ll need to be able to demonstrate the ability to motivate others, challenge colleagues to continually improve and strive to fulfil their potential and achieve things they never thought possible.

Above all, we’re looking for someone who is comfortable operating in a digitally-led environment with an aptitude for technology and the confidence to show others how. Your self-motivation, positive and enthusiastic ‘can do’ attitude sets you apart from the rest and your ability to be flexible and adaptable knows no limit.

Here's what you’ll be doing…

• Supporting your team to create a superior customer experience
• As a Virgin Money ambassador, you’ll drive the culture and embed our Purpose principles ensuring that our people display the values and behaviours and actions required to help customers be Happier about money
• responsible for the overall performance of the Store, and contribution to the Personal Distribution and Area goals, which will be both challenging and immensely rewarding
• Motivating and leading your team is a big part of this role to ensure you create sustainable returns, by doing the right thing, treating customers fairly, and developing your people to reach their full potential in our ever-changing Digital world
• As we're a regulated organisation, we need you to work within the appropriate policies and procedures to keep our customers and business safe
• Working as part of a large diverse team in a modern and comfortable environment where everyone works together to make a difference in our local community
• Using your strong leadership, as well as your drive and direction will ensure your team provide the very best experience to your customers
• Part of the area leadership team and your contribution will not only be valued but also aid you in your own personal development

To be brilliant you will bring and be....

• Strong people leadership and coaching skills, with a proven track record of success
• A passion for exceptional customer experience, gained in a retail banking environment
• Superb communication and listening skills, and general ability to impress with your professional manner and actions
• A Virgin Money ambassador, you will drive the culture and embed our Purpose principles ensuring that your team display the values and behaviours and actions required to help customers be Happier about money
• SME knowledge of our retail products and services as well as our digital tools
• The ability to manage and communicate change effectively whilst driving all activities through our Purpose Lens
• A flexible working approach to suit customer needs and business demands
• Experience of managing a successful team delivering to deadlines, targets as well as team and company goals

If this sounds like the job for you, get clicking that ‘Apply Now’ button

Feeling insatiably curious about this role? Apply as soon as you can. If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live A Life More Virgin, so happy to talk flexible working with you.

Got any questions or need some support with your application? We’d love to hear from you so get in touch with our careers team at [email protected].

Now the legal bit…
If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing 3 years' worth of satisfactory references.