STARBUCKS TEAM LEADER Birmingham, England

The NEC Group

Full Time Birmingham, England 25480 GBP ANNUAL Today

Job description

This position contributes to Starbuck's success by assisting the store manager in executing store operations during scheduled shifts.

This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following behaviours:

Achieving Results

Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team.
Anticipates customer and store need by constantly evaluating the environment and customers for cues.
Communicates information to the manager so that the team can respond as necessary to create the Third Place environment during each shift.
Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
Discovers and responds to customer needs.
Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Follows all cash management and cash register Amadeus policies and ensures proper cash management practices are followed by the shift team.
Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
Provides quality beverages, whole beans, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition.
Utilizes operational tools to achieve operational excellence during the shift.

Helping Others Succeed

Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
Develops positive relationships with the shift team by understanding and addressing individual motivation, needs, and concerns.

Living Our Mission and Values

Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks.

Experience and Qualifications:

Maintain regular and consistent attendance and punctuality.
Available to work flexible hours that may include early mornings, evenings, weekends, and or holidays.
Meet store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security. Experience in a position that required constant interacting with and fulfilling the requests of customers.
Comply with, coach, and model Starbuck's dress code.
Experience delegating tasks to other employees and or coordinating the tasks of two or more employees.

What we Offer:

25 days annual leave rising to 26 after one year plus all UK bank holidays
Free Onsite parking
Free lunch when office based
Hybrid flexible working with potential home working options for part of the week, role dependent
Pension matching up to 7% and
We will provide you with a Life Assurance cover if you are actively contributing to the NEC group personal pension plan and have joined at the first opportunity or within 12 months of becoming first eligible
Private Medical Insurance funded by the company
Great Learning and Development
Employee Assistance Programme
Dental, Cash Health and Holiday Buy flexible option
Exclusive Discounts and many more great benefits

The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home within the NEC Group.

Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us.

Disclaimer: due to high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams manage application levels while maintaining a positive candidate experience. So please submit your application as soon as possible to avoid disappointment.

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